**Call Center Advisors Supervisor – Immediate Hiring** *Location: Lerma, State of Mexico* *Salary: $15,000 monthly gross* **Do you have experience supervising call center teams?** At VENTO, we are looking for a supervisor with character, operational vision, and the ability to keep the team productive and focused. If you know how to organize, lead, and execute under pressure, this opportunity is for you. **Main Responsibilities** * Directly supervise call center advisors. * Assign and balance workloads and tickets. * Monitor indicators, response times, and service quality. * Resolve escalated cases and provide operational support to the team. * Maintain order in daily operations and ensure process compliance. * Drive team productivity and discipline. **Essential Requirements** * Minimum 2 years of experience as a Call Center Supervisor or Team Leader. * Intermediate-to-advanced Excel skills (will be tested). * Experience with CRM/ERP systems related to customer service or after-sales. * Strong leadership, communication, and organizational skills. * Age: 25 years and older. **Benefits** * Direct hiring with VENTO. * IMSS coverage from day one. * 15-day year-end bonus. * 25% vacation premium. * 5% savings fund. * Legal vacations. * Free uniforms. * Stability and real growth opportunities. **Working Hours** * Monday to Friday: 09:00 to 19:00 * Two Saturdays per month: 09:00 to 15:00 Employment type: Indefinite term Salary: Up to $15,000.00 per month Benefits: * Employee discounts Workplace: On-site