Programming Assistant

Description

Job Summary: This role involves reviewing and prioritizing tickets, resolving technical support incidents, performing development, debugging and testing tasks, and conducting basic system monitoring. Key Responsibilities: 1. Incident resolution and first- and second-level technical support. 2. Development, debugging, and testing of scripts and automations. 3. Participation in team meetings and preventive maintenance. Ticket Review and Prioritization (Start of Day): Check the ticketing system to identify new incidents and service requests, and verify the status of existing ones. Prioritize based on urgency and impact. Incident Resolution and User Support: Directly handle first- and second-level technical support requests (e.g., software, hardware, network, access issues), including diagnosis and remote or on-site resolution. Development/Debugging/Testing: Work on assigned development tasks: writing, debugging, or testing scripts, automations, or minor functionalities for internal systems. Basic System Monitoring: Review dashboards and alerts for key systems to proactively identify potential issues (e.g., disk space, failed services, CPU load). Documentation and Communication: Record ticket resolutions, update technical documentation, and communicate task status to users or the team. Prepare for the next day. Team Meeting / Scrum: Participate in team meetings to discuss progress, plan tasks, identify blockers, and coordinate development and support efforts. Preventive Maintenance / Minor Updates: Perform scheduled maintenance tasks (e.g., log cleanup, minor security patches, optimization of existing scripts). Salary: Starting at $9,900.00 per month Work Location: On-site employment