Position Summary: The IT Operations Supervisor will oversee and coordinate daily IT department operations, ensuring operational continuity and system availability. Key Highlights: 1. Leadership in IT operations and coordination of technical support teams. 2. Ensuring optimal performance of networks, servers, and critical systems. 3. Incident management and resolution, inventory administration, and security. **Technical Support Specialist** **Location:** Chihuahua, Chih. or Mérida, Yuc., Mexico **Contract Type:** Full-time, 45 hours per week **Work Mode:** On-site **Compensation:** $13,500 MXN monthly **Benefits:** All statutory benefits (IMSS, vacation, vacation bonus, year-end bonus) **Position Summary** The **IT Operations Supervisor** will be responsible for supervising and coordinating daily Information Technology operations, ensuring operational continuity, system availability, and proper management of technological infrastructure. This role requires leadership, organization, and a strong focus on service quality. **Key Responsibilities** * Supervise and coordinate the technical support and IT operations team. * Ensure optimal performance of networks, servers, telecommunications, hardware, and software. * Monitor performance and availability of critical systems. * Manage and ensure timely resolution of incidents. * Administer inventories of equipment, licenses, and technological assets. * Implement operational and security policies and procedures. * Collaborate with other departments to meet technological requirements. * Coordinate and follow up with external vendors. * Prepare reports, metrics, and departmental indicators. * Supervise backups, updates, and preventive/corrective maintenance. **RequirementsAcademic Qualifications** * Bachelor’s degree or Engineering degree in Systems, Computer Science, Information Technology, or related field. **Experience** * 2+ years of experience in IT operations or technical support. * Experience leading personnel (preferred). **Technical Knowledge** * LAN/WAN/WiFi networks, firewalls, and basic routing. * Windows and Linux operating systems. * Physical and virtual server infrastructure. * Ticketing and monitoring tools. * Basic knowledge of cybersecurity. * IT inventory management. **Soft Skills** * Leadership. * Effective communication. * Organization and prioritization. * Problem solving. * Working under pressure. #Staff #Staff25 Job Type: Full-time Salary: $13,500.00 per month Work Location: On-site employment