Job Summary: We are seeking a Help Desk professional with experience in technical support, fault diagnosis, and user assistance for incident management and computer equipment maintenance. Key Highlights: 1. Opportunity for growth within the IT area 2. Positive work environment 3. Join a growing project **Position: Help Desk** **Main Requirements:** * Technical or bachelor's degree in Systems, Computer Science, IT, or related field * Experience in Level 1 technical support (desirable) * Knowledge of Windows 10 / 11 * Basic hardware and software handling skills * Basic networking knowledge (LAN, WiFi) * Experience in user support and incident resolution * Strong communication skills and service-oriented attitude * Ability to work under pressure and manage ticket-based workflows **Job Responsibilities:** * Handling and tracking incidents and requests via tickets, phone, or email * Diagnosing and resolving hardware and software failures * Installing, configuring, and maintaining computer equipment * Providing support for operating systems and corporate applications * Documenting incidents and solutions * Escalating tickets to higher support levels when applicable * Delivering technical support to users onsite and/or remotely **Benefits:** * Competitive salary * Statutory benefits * Opportunity for growth within the IT area * Positive work environment ***Join a growing project!*** Employment Type: Full-time Work Location: On-site employment