Job Summary: We are seeking an organized and proactive Administrative and Customer Service Assistant to provide basic technical support and manage customer service. Key Highlights: 1. Key role in customer service and management 2. Opportunity for graduates with a passion for customer service 3. Professional development through continuous training **Company Description** Grupo Tress Internacional, a leader in Human Resources Management Software Development, with over 30 years in the market. We are looking for an Administrative and Customer Service Assistant to serve branches and customers. **Job Description** We seek an organized, proactive individual with a passion for customer service to support us in administrative tasks and basic technical support. This person will be the first point of contact for our customers, managing their service and channeling their needs to the consulting team. ️ Key Responsibilities: * Answer customer phone calls and emails. * Provide first-level support (tracking basic inquiries and routing incidents). * Coordinate and schedule advisory sessions between customers and consultants. * Provide general administrative support to the team. **Requirements** Requirements: * Current residence in Tijuana, B.C. * Bachelor’s degree in Administration, Computer Science or related field (recent graduate). * Minimum 1 year of experience in face-to-face and/or remote customer service. * Passion for customer service. * Experience managing schedules. * Basic payroll knowledge (desirable). * Proficiency in Microsoft Office suite. * Call center experience (desirable). **Additional Information** What do we offer? * Continuous training and mentoring from day one. * 100% formal employment scheme. * Statutory and above-statutory benefits. If you have recently graduated and meet the requirements, don’t hesitate to apply for this position!