Description
Join the SONDA team!
If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join the leading Latin American IT services company, a place where you can advance your career, acquire knowledge, and develop professionally.
In the operations area, we are seeking SERVICE DESK AGENTS whose main objective will be to provide first-level customer support at Sonda Mexico.
Responsibilities:
* Provide technical support and assistance to users
* Work via tickets
* Provide technical support, delivering and recording all necessary information to meet the company's and its customers' internal requirements.
* Provide customers with technical assistance in resolving their incidents
* Manage all necessary actions to resolve the issue
Requirements:
* Knowledge of Office (Excel proficiency)
* Experience with ERP systems for ticket management (Remedy, ServiceNow)
* Strong communication skills
* Proficiency in reviewing documentation
* Availability to work rotating shifts
* Morning shift: 6:00 AM to 2:00 PM
* Afternoon shift: 2:00 PM to 10:00 PM
* Night shift: 10:00 PM to 6:00 AM
We offer:
* Base salary
* Statutory benefits from day one
* Transportation assistance
* Flexible working hours