Concierge

Description

The Concierge is responsible for ensuring an exceptional level of service to residents and guests, offering friendly and personalized assistance. Additionally, they will collaborate in coordinating the building’s security and cleaning teams. They will be tasked with continuously reviewing amenities, coordinating events, reporting any issues that require improvement or follow\-up. This role requires organizational skills, a hospitality approach, and the ability to manage multiple tasks efficiently. **Job functions:** * Greet residents and visitors with a friendly and professional attitude. * Address and coordinate residents' inquiries, requests and concerns quickly and effectively. * Provide efficient, high\-quality service, consistently meeting established standards. * Assist with residents' move\-ins, providing information and support as needed. * Monitor and enforce property rules, ensuring residents and visitors comply with guidelines and security procedures. * Help with maintenance requests through our portal. * Oversee emergency calls, doors, and fire alarms, responding in accordance with established policies and procedures. * Assist with planning and coordinating resident events and activities. * Promote community events and services to enhance resident participation. * Maintain ongoing, effective communication with the onsite team. * Manage communication with residents via the resident app, including deliveries, packages, service bookings, and ticket requests. * Handle Airbnb platform reservations and support apartment preparation and guest check\-ins. * Comply with all company policies and procedures. **Requirements:** * Experience in customer service, hospitality, or agencies. * Excellent communication and customer service skills; strong problem\-solving abilities, good judgment, and attention to detail. * Proficiency in computer skills, including Microsoft Office, Word, and some Excel. * Responsible and punctual, with great attention to detail. * Ability to maintain confidentiality and professionalism at all times. * Ability to work independently. * Well\-organized and detail\-oriented. * Fluent in both English and Spanish. * Good appearance. **Schedule:** Saturday to Wednesday, 9:00 AM \- 6:00 PM **Salary:** $18,000 \+ legal benefits Tipo de puesto: Tiempo completo Sueldo: $15,000\.00 \- $18,000\.00 al mes Lugar de trabajo: Empleo presencial