Support Engineer

Description

Job Summary: We are seeking a technician to handle technical support tickets, resolve network and system incidents, configure network equipment, and provide end-user support. Key Responsibilities: 1. Network and system incident resolution 2. Switch, access point, and router configuration 3. End-user support (remote and on-site) Technical support ticket handling Network and system incident resolution Switch, access point, and router configuration End-user support (remote and on-site) Connectivity verification (wired and Wi-Fi networks) Documentation of activities and tracking in ticketing tool Escalation of incidents when necessary Employment Type: Indefinite-term position Salary: $8,852.41 - $21,939.04 per month Benefits: * Salary increases * Transportation assistance or service * Employee discount * Sick leave days * Flexible working hours * Cafeteria service * Company-provided phone * Remote work * Free uniforms Work Location: Hybrid remote work in 56430, Valle de los Reyes, Méx.