Job Summary: We are seeking a Technical Support Technician to provide comprehensive technical support, maintain the company’s technological infrastructure, and ensure continuous operation of systems and equipment. Key Responsibilities: 1. Comprehensive technical support for users 2. Maintenance of technological infrastructure 3. Ensuring continuous system operation We are looking for a **Technical Support Technician** with a professional degree in **Systems / Computer Science**, to provide comprehensive technical support to users, maintain the company’s technological infrastructure, and ensure continuous operation of systems, computing equipment, and telecommunications equipment. Requirements: * Education: **Bachelor’s degree in Systems, Computer Science, or related field (degree holder)** * Minimum **3 years** of **mandatory** experience in: * Systems and networks * Technical support * Technical maintenance * Advanced technical knowledge in: * **Microsoft Office Suite** * **Internet** * **Networks** * **Technical support** * Knowledge in: * Programming * Telephony * Server administration * Operating systems Main Responsibilities: * Handling user incident reports * Hardware and software technical support * Monitoring of computing and communication equipment * Management of telephone line and internet service payments * Scheduling of preventive maintenance * Updating inventories and equipment custody records * Procurement and renewal of telephone lines * Quotation and purchase of technological equipment * Structured cabling and relocation of communication equipment * Personal Competencies: * Organization * Responsibility * Analytical ability * Ability to work under pressure * User service orientation * Effective communication Employment Type: Full-time Salary: $10,937.00 per month Work Location: On-site employment