IT Support Technician

Description

Position Summary: Provides comprehensive first-level technical support, diagnosing and resolving incidents to ensure compliance with help desk processes. Key Highlights: 1. Comprehensive first-level technical support for corporate users. 2. Incident diagnosis and resolution. 3. Request management through a ticketing system. ***IT Support Technician*** **Position Objective** Provide comprehensive first-level technical support to all corporate users through continuous on-site assistance, incident diagnosis and resolution, ensuring compliance with help desk processes. **Required Profile** * Age 20 or older * Technical degree / Bachelor's degree / Engineering degree in Information Technologies or related field * Graduated or with 100% credits completed (intern) **Experience** * 1 to 3 years in technical support and user assistance **Technical Knowledge** * Windows and macOS operating systems. * Hardware and peripheral support. * Proficiency with help desk/ticketing tools. * General knowledge of: * ERP systems * Web platforms * Collaborative tools * Technical fault diagnosis and resolution **Key Responsibilities** * Register, track, and close all requests through the ticketing system **without exception**. * Adhere strictly to processes and guidelines defined by management. * Avoid handling requests outside official channels. * Manage multiple incidents simultaneously while maintaining order and control. **Competencies** * Operational discipline * Process adherence * Strong sense of organization and follow-up * Responsibility * Stress tolerance * Service-oriented attitude IMPORTANT: Upload an updated CV with current contact information. Employment Type: Full-time Salary: $15,000\.00 \- $18,000\.00 per month Benefits: * Option for an indefinite-term contract * Discounted cafeteria service * Grocery vouchers Work Location: On-site employment