Functional Support Analyst

Description

Job Summary: Functional Support Analyst with experience in ticket management, customer service, and understanding of web platforms and corporate credit products, providing customer guidance. Key Highlights: 1. Understanding of web platforms and customer orientation 2. Ability to understand corporate credit products 3. Customer service and support IDS Comercial is a 100% Mexican IT company with over 40 years of experience and presence in Mexico, Latin America, and the USA. More than 1,500 consultants work across numerous projects in financial, commercial, manufacturing, telecommunications, services, government, and other sectors. We are accredited at CMMI Level 5 (Capability Maturity Model Integration), the quality model established by the Software Engineering Institute (SEI). Certified under ISO/IEC 27001:2013. JOIN OUR TEAM!! Functional Support Analyst · Location: CDMX, Av. Paseo de la Reforma. Work Mode: On-site. Advanced Intermediate English (conversational) proficiency required. Requirements: At least 3 years of experience in similar roles. Proficiency in Microsoft Office. Experience with Jira or other ticket management tools (basic level for ticket logging and tracking). Proficiency in Microsoft PowerPoint for creating results presentations. Proficiency in Microsoft Excel for generating progress reports, results, behavioral analysis, and charts. Software development experience is not required. Ability to understand how web platforms operate and guide customers in their use. Ability to understand corporate credit products. Willingness to receive training on the client's new credit platforms. Ability to participate in customer meetings, understand the product, and guide customers through registration and credit application via a web platform. Skill in communicating with customers, understanding their needs, and providing appropriate guidance. Experience in customer service and support. We Offer: Career development plan. 100% payroll scheme. Statutory and above-statutory benefits. Training and certifications. Partnership agreements with various companies.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 3 years of experience Keywords: analyst, support, apoyo, soporte