Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimize processes, and adhere to policies in AT&T stores, ensuring a high-quality experience. Key Highlights: 1. Customer advisory and support to resolve issues 2. Ensuring the best service and sales experience 3. Execution of goal-oriented activities **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Mexico Location Type: Tda Cdmx Galerias Atizapan **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service quality and provide alternatives for issue resolution. Execute quality standards established by Management, and likewise ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Execute specialized activities within goal-oriented processes as defined. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration, or related field; Bachelor's Degree in Administration or related field. * *If selected as the candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations in the workplace.