SUPPORT ENGINEER

Description

Job Summary: We are seeking a Support Engineer to provide technical assistance to customers and distributors, ensure the proper operation of CCTV systems, and participate in training sessions. Key Responsibilities: 1. Technical support to customers and distributors in electronic security. 2. Ensuring the proper operation of CCTV and network systems. 3. Applying departmental procedures and participating in training sessions. **SUPPORT ENGINEER (Electronic Security)** **Requirements:** Education: Engineering or Bachelor’s degree in Computer Systems, Electronics, or related field Availability to work on Saturdays if required **Knowledge of:** * Networks and Data * Windows and Mac Operating Systems * Helpdesk * Remote access and assistance * **Main Responsibilities:** * Providing timely support to customers and distributors at the branch, via telephone, email, and online chat * Ensuring the proper operation of CCTV, network, assistance, and telephony systems * Understanding and applying departmental procedures and manuals, as well as participating in training sessions * Submitting weekly reports on reviewed equipment and monthly closing reports **We Offer:** * Base Salary: $14,000 Monthly * Productivity Bonus: $4,000 upon meeting target * Grocery Vouchers: $1,400 * Savings Fund: 10% monthly * Statutory Benefits * Major Medical Expense Insurance for employees * Life Insurance starting immediately Work Location: Calle 19 Nte. 1602, Zona Sin Asignación de Nombre de Col 24, El Tamborcito, 72094 Heroica Puebla de Zaragoza, Pue. Position Type: Full-time Salary: $14,000.00 per month Benefits: * Savings Fund * Major Medical Expense Insurance * Life Insurance * Grocery Vouchers Work Location: On-site employment