Join our Team! **Job Description:** We are looking for a customer service professional to join our team. The ideal candidate will be responsible for handling incoming requests in a timely manner by generating reports and verifying data for services, always complying with performance indicators at all times to improve customer satisfaction. **Responsibilities:** Respond promptly to received Service Requests by conducting daily reviews and addressing customer requirements using management tools to provide a satisfactory and timely response. Provide advice and guidance to customers regarding available service options. Efficiently and empathetically resolve customer issues and concerns, collaborating with other departments as needed. Forward incoming reports to the appropriate department. Conduct timely quality follow-up calls to our customers and maintain accurate records. Maintain precise records of all customer interactions in our system and ensure procedures are followed. Collaborate with the sales team to refer potential clients. Create positive customer experiences that positively impact their satisfaction and loyalty levels. WE ARE ENEMIES OF POOR SERVICE. Job type: Full-time Salary: Starting at $8,340.00 per month Benefits: * Salary increases * Option for indefinite contract * Medical expense insurance * Company phone * Free uniforms Application Questions: * How many years of experience do you have in a customer service role? * How do you ensure a customer feels heard and understood during an interaction? Education: * Completed Bachelor's degree (Mandatory) Workplace: On-site position