**Job Description** ------------------------- Carry out the dispatch of finished products, ensuring delivery in the quantities and products specified by destination (customers or UN) and compliance with the loading schedule, while supporting the implementation of the national safety strategy. **Main Responsibilities** --------------------------------- * Provide telephone support to internal and external customers. * Receive monetary payments: cash, checks, bank card payments, handover to cash collection personnel. * Reconcile shift records for incoming and outgoing cement and multi-product shipments. * Document control: Scanning of delivery notes, sending physical delivery notes to accounts receivable, handling provisional documents, return forms, weighing tickets, etc. * Prepare cement and multi-product reports: Daily shipments, inventories, dwell times, production. * Complete railway documentation. * Implement and monitor road safety procedures: Express checklists, risk route sheets, carrier logs. * In the absence of the Supervisor, assign technical staff tasks and monitor operations. **Job Challenges** -------------------- * Direct interaction with Operators * Reconciliation of the operated shift * Customer interaction * Supervision of Operator logs **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering, * Engineering (various fields), * Bachelor's degree in Accounting * English Language Proficiency: B1 and above Required Experience: * Experience in Dispatch * Customer service experience in the dispatch process of cement and multi-products. Required Knowledge: * Microsoft Office (Excel beginner – advanced) Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Internal: * Logistics and Service Administrator * Plant Logistics Coordinator/CEDI Managers * Operations Supervisor External * Pickup Customers * Cash Customers * Cash Handling Personnel **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and operate. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/motherhood/fatherhood, or nationality. We foster an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees