**Promotores Agrícolas (Proasa)**, a leading company in the importation of light machinery for the **Forestry, Agriculture, and Gardening** sectors, is seeking a **dynamic, proactive professional with a service-oriented attitude**, interested in developing within the **Customer Service** area. **Requirements:** * **Completed high school diploma** (university studies in Administration or related field preferred). * **1 to 2 years of experience in Customer Service, Telemarketing, or Call Center Service**. * Basic knowledge of billing. * Excellent diction, vocabulary, and communication skills. * Strong interpersonal and negotiation abilities. * Service-minded attitude and customer focus. * Residence in **Irapuato** (mandatory). **Responsibilities:** * Provide **telephone and in-person** customer service and follow-up. * Manage customer requests regarding **replacements, maintenance, repairs, warranty periods, authorized service centers, and spare parts**. * Generate **service quotations** for repair or maintenance work. * Follow up on **service orders and invoicing**. * Prepare **shipping labels** for equipment or spare parts dispatch and receipt. * Monitor and track repairs carried out at **external service centers**. **We Offer:** * **Competitive salary** aligned with market standards. * **Stable employment** with working hours from Monday to Friday. * **Statutory benefits \+ Major Medical Expenses Insurance**. * **Opportunities for professional development and growth** within the company. **Join our team and grow with us!** Job type: Full-time, Indefinite duration Salary: $9,000\.00 \- $11,000\.00 per month Benefits: * Eligibility for indefinite contract * Free uniforms Application question(s): * How many years of experience do you have in customer service? Work location: On-site position