Helpdesk Assistant

Description

Job Summary: You will be the first point of contact for users, providing first-level technical support and incident tracking to ensure service continuity. Key Highlights: 1. Key role in first-level technical support 2. Opportunity for growth and continuous training 3. Dynamic environment with incident monitoring and follow-up In this role, you will be the first point of contact for our users, providing technical support and incident tracking to ensure service continuity. What will you do? Service ticket handling and registration Incident analysis and tracking First-level technical support (email, access, passwords) Escalation to higher technical levels User communication and guidance Phone and email support to users Timely creation and updating of tickets Notification and tracking of service requests Profile we are looking for Completed high school education 1–2 years of experience in technical support / service desk Basic knowledge of: Operating systems Networks Computing Desirable: ITIL Foundation certification Availability to work rotating shifts (6:00–14:00, 14:00–22:00, and 22:00–6:00) Rotating rest day between weekdays and weekends We offer · Competitive salary Punctuality and attendance bonuses Statutory benefits Continuous training Growth opportunities. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Keywords: assistant, helper, aide, auxiliary, assistant, helper, aide