Help Desk Analyst

Description

Job Summary: This role involves supporting users with technology incidents, problems, and service requests while maintaining quality standards. Key Responsibilities: 1. Contacting users to manage incidents and service requests 2. Assisting with information control in the area 3. Experience in telephone support and institutional application support HOSPITAL MÉDICA SUR Medical Excellence, Human Warmth We are seeking talent to join our team as a HELP DESK ANALYST REQUIREMENTS: Education: Technical High School Diploma (Certificate, diploma, and ID card mandatory) Experience: Minimum 1 year of customer service experience, hardware repair, and computer equipment configuration. Responsibilities: Contacting users of information technology to manage incidents, problems, service requests, and changes, adhering to quality standards. Assisting with information control in the area. Experience in telephone support and institutional application support for users. Experience in hardware repair and configuration of computer and printing equipment. Basic knowledge of help desk software (ticket registration). Basic understanding of concepts such as incidents, requests, SLAs, KPIs, and ITIL. Basic knowledge of audio and video equipment. Knowledge of ITIL methodology. Experience with SAP system. Knowledge of AI. Work Schedule – Two Options: Night shift: 12 hours, from 7 PM to 7 AM, rotating. Day shift: 7 AM – 4 PM, Monday to Thursday (off on Friday and Saturday); Sunday: 7 AM – 7 PM. Skills: Strong verbal communication skills Executive presentation Sense of urgency Proactive attitude Adherence to policies and guidelines Compensation: $18,000 * Cafeteria subsidy * Direct employment by the hospital * Profit-sharing (PTU) * Career development opportunities * Wellness programs With your talent, we will continue transforming the lives of all those who place their trust in our hands.