Job Summary: Provide bilingual telephone technical support for industrial printing machines, resolving hardware and software issues and maintaining incident records. Key Highlights: 1. Bilingual technical support (advanced English) for customers in the US and Canada 2. Specialized training in technical problem resolution 3. Collaborative and dynamic work environment A leading technology company is seeking: **BILINGUAL TECHNICAL SUPPORT ENGINEER** ***ADVANCED ENGLISH*** **Job Requirements:** * Minimum education: Technician in information technologies, computer science, computing, or related field. * Prior experience in technical support and telephone assistance. * Advanced English skills; interaction is with customers in the US and Canada. * Knowledge of technical support, customer service, printers, and multifunction devices. **Job Responsibilities:** * Provide telephone technical support in English for well-known brand industrial printing machines. * Resolve hardware and software technical issues; specialized training is provided. * Respond to user requests and inquiries. * Maintain records of reported incidents. * Schedule: Monday to Friday, 8-hour workday plus 1-hour lunch break, plus two 15-minute breaks. * WEEKENDS OFF (SATURDAY AND SUNDAY) * Work location: NEAR PARQUE DE LOS VENADOS METRO STATION ON THE GOLD LINE **We Offer:** * Gross monthly salary of $20,000\. * Statutory benefits * Immediate and permanent employment * Opportunities for training and professional development. * Collaborative and dynamic work environment. PLEASE APPLY THROUGH THIS CHANNEL AND WE WILL CONTACT YOU Employment type: Full-time, indefinite-term contract Salary: $20,000\.00 per month Workplace: On-site employment