Order Taker

Description

Position Summary: We are seeking a proactive and experienced Order Taker to provide information and assistance to customers, including special billing requests and emergency calls, in a collaborative work environment. Key Highlights: 1. Opportunity to learn, grow, and innovate. 2. Collaborate within a team to enhance customer satisfaction. 3. Resolve customer requests with empathy and professionalism. **Order Taker** ================ Location: Hyatt Zilara Cancun City: Cancún, ROO, MX, 77500 Date: Apr 23, 2026 Thanks to our expansion, we are seeking talented, experienced, motivated, and proactive individuals who view challenges as opportunities, believe in their abilities, and possess a versatile set of competencies. We value those passionate about learning, growing, and innovating—those who strive for success and create memorable experiences. Join our team to continue building our success story together. **Job Description** -------------------------- As an Order Taker, you will be responsible for providing information by accessing alphabetical, geographical, or other directories. Your duties will include assisting customers with special billing requests—such as third-party charges and credits or refunds for misdialed numbers or poor connections—as well as handling emergency calls and assisting children or individuals with physical disabilities in making telephone calls. **Job Functions and Responsibilities** -------------------------------------------- * Provide efficient and accurate information by accessing directories. * Assist customers with billing inquiries, including third-party charges and refund requests. * Manage and handle emergency calls, ensuring calm and professional conduct. * Support others in placing telephone calls. * Maintain confidentiality and adhere to privacy standards. * Collaborate with team members to continuously improve communication processes and customer satisfaction. * Resolve customer requests, questions, and complaints with empathy and professionalism. * Complete any additional tasks or responsibilities assigned. **Work Experience** ----------------------- * Requires knowledge and skills acquired through formal training or substantial work experience. * Works within established procedures under moderate supervision. * Has 2–3 years of work experience. **Competencies** ---------------- Accountability Business Acumen Advocating for Guest Needs Self-Development Impact Interpersonal Skills Functional Job Knowledge Leadership Problem Solving Teamwork and Collaboration**Education** ------------- * High school diploma or equivalent is preferred. * A combination of education and experience will be considered. **Certifications** ------------------- * Certifications may be required or preferred. If you believe you meet the above requirements, we look forward to receiving your application! All applicants will be evaluated and considered for opportunities at PLAYA without regard to race, color, religion, sex, sexual orientation, age, genetics, gender identity or expression, national origin, or disability. Application ID: 19309 **Screen readers cannot read the following map for job searches.** ----------------------------------------------------------------------------- Please follow this link to access our Job Search page to search available job openings in a more accessible manner. '); // hack to force browser to not cache iframe results, even though URL may be different var \_iframe \= document.getElementById('iframe'); \_iframe.contentWindow.location.href \= \_iframe.src; //]]\>