Associate II, Accommodations

Description

Position Summary: Associate II, Accommodations, is responsible for ensuring a pleasant and comfortable stay for customers by managing check-in, room assignment, and guest service. Key Highlights: 1. Greet guests with a warm welcome 2. Ensure a pleasant and comfortable stay for customers 3. Opportunity to grow and innovate within the team **Associate II, Accommodations** ============================ Location: Hyatt Ziva Cancun City: Cancún, ROO, MX, 77500 Date: Mar 23, 2026 Thanks to our expansion, we are seeking talented, experienced, motivated, and proactive individuals who view challenges as opportunities, believe in their abilities, and possess a versatile set of competencies. We value those who are passionate about learning, growing, and innovating—striving for success and creating memorable experiences. Join our team to continue building our success story together. **Position Description** -------------------------- As Associate II, Accommodations, you will be responsible for ensuring a pleasant and comfortable stay for our hotel and resort guests. You will achieve this by handling check-in and room assignment, issuing room keys or cards, transmitting and receiving messages, maintaining accurate records of occupied rooms and guest accounts, and making and confirming reservations. You will also be responsible for presenting departure statements to departing guests.**Position Functions and Responsibilities** -------------------------------------------- * Greet guests upon arrival and provide them with a warm welcome. * Register and assign rooms to guests, ensuring their preferences and special requests are met. * Issue room keys and provide guests with relevant information about facilities. * Transmit and receive messages for guests via various communication channels. * Maintain accurate records of occupied rooms and guest accounts. * Make and confirm reservations for guests, both by phone and in person. * Present account statements to departing guests and process their payments efficiently and promptly. * Handle guest inquiries, complaints, or requests promptly and professionally, ensuring guest satisfaction. * Coordinate with other departments to ensure seamless guest experiences—for example, coordinating with housekeeping for room preparation. * Complete additional tasks or responsibilities as assigned. **Work Experience** ----------------------- * Requires knowledge and skills acquired through formal training or substantial work experience * Works within established procedures under moderate supervision * Has 2–3 years of work experience **Competencies** ---------------- Accountability Business Acumen Advocating for Guest Needs Self-Development Impact Interpersonal Skills Functional Job Knowledge Leadership Problem Solving Teamwork and Collaboration**Education** ------------- * High school diploma or equivalent preferred. * A combination of education and experience will be considered. **Certifications** ------------------- * Certifications may be required or preferred. If you believe you meet the above requirements, we look forward to receiving your application! All applicants will be evaluated and considered for opportunities at PLAYA without regard to race, color, religion, sex, sexual orientation, age, genetics, gender identity or expression, national origin, or disability. Application ID: 18708 **Screen readers cannot read the following map for job searches.** ----------------------------------------------------------------------------- Please follow this link to access our Job Search page to search available job openings in a more accessible manner. '); // hack to force browser to not cache iframe results, even though URL may be different var \_iframe \= document.getElementById('iframe'); \_iframe.contentWindow.location.href \= \_iframe.src; //]]\>