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We offer an excellent work environment where you can develop all your capabilities and grow together professionally and personally. Majestic Resorts guarantees equal treatment and opportunities for men and women in its selection processes and strives for a committed, motivating, and enthusiastic team. 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Sales - Outbound in Iberostar
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Quality Analyst - Call Center64844682596994120
Indeed
Quality Analyst - Call Center
**Description:** ---------------- At PriceTravel, we are a team committed to delivering unique travel experiences, ensuring quality and satisfaction in every detail. With over 20 years of experience, we have established ourselves as Mexico’s only 100% online travel agency. We are currently seeking a **Quality Analyst** who will play a key role in identifying areas for improvement, providing feedback to the team, and continuously raising our standards at our **Cancún Contact Center**. **Position Objective:** Ensure that customer service delivered through the contact center complies with current quality policies and procedures, driving continuous service improvement and team development to deliver a positive customer experience. **We Offer:** * Monthly net salary. * Food and grocery allowance. * Performance bonus. * Savings fund. * Benefits exceeding statutory requirements. * Excellent work environment and opportunities for growth. If you meet the requirements and are ready to join a dynamic team, we look forward to your application! **Requirements:** --------------- **Requirements:** * Bachelor’s degree in Administration, Tourism, Communications, or related fields (preferred). * Minimum 1 year of experience as a Quality Analyst in a call center or similar roles. * Knowledge of call monitoring, contact center metrics, and quality processes. * Proactive mindset, results-oriented, and committed to continuous improvement. **Competencies and Skills:** * Attention to detail * Analytical thinking * Assertive communication * Results orientation * Adaptability to change * Time management.
C. 50 4050, 77516 Cancún, Q.R., Mexico
Negotiable Salary
Blue Line Operator64844682274562121
Indeed
Blue Line Operator
As a Telephone Operator, you will play a crucial role in promptly answering guests’ calls and providing solutions to their requests by coordinating with the relevant hotel departments; your role will be essential in creating memorable experiences. Join our team and contribute to the continued success of our hotel. Requirements: * **Completed technical degree or high school diploma** * **Intermediate English** * **Communication skills** * **Previous call center experience (preferred)** * **Minimum 6 months of customer service experience** * **Proficiency in computer and telephone switchboard operation** Position type: Full-time Salary: $10,000.00 – $12,000.00 per month Benefits: * Transportation assistance or service * Cafeteria service * Free uniforms * Grocery vouchers Work location: On-site employment
C. 50 4050, 77516 Cancún, Q.R., Mexico
MXN 10,000/month
Call Center Agent64840921412609122
Indeed
Call Center Agent
We are looking for your talent as a Call Center Agent—join the team of change! and develop your skills with us *Requirements:* * Intermediate English, spoken and written * Passion for customer service * Sense of urgency * Conflict resolution skills * Teamwork * Active listening We offer: * Competitive salary * Benefits exceeding legal requirements * Uniforms * Brand benefits Work location: Downtown Playa del Carmen Apply by sharing your CV through this channel \*Applications without a CV will not be considered Position type: Full-time Salary: $13,000.00 per month Benefits: * Option for indefinite contract * Free uniforms Language: * English (Mandatory) Workplace: On-site employment
C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico
MXN 13,000/year
Telephone Concierge - Vacation Club64840921334915123
Indeed
Telephone Concierge - Vacation Club
Telephone Concierge \- Vacation Club **Education** * Bachelor's degree in Tourism or Hospitality and Tourism **Knowledge** * Forbes and AAA standards (desirable) **Skills** * Effective communication * Leadership * Service-oriented attitude * Proactivity * Initiative * Problem-solving **Languages** * English Level 3\-Intermediate **Licenses and Certifications** **Software or Tools** * Intermediate Office Suite * SAP SuccessFactors * Salesforce **Work Experience (years/months)** 1 year of accumulated work experience 6 months of experience in the position **Work Experience by Area** Member service, Concierge
C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Negotiable Salary
Telephone Concierge – Vacation Club64840921035649124
Indeed
Telephone Concierge – Vacation Club
Telephone Concierge – Vacation Club **Education** * Bachelor’s Degree in Tourism or Hospitality and Tourism **Knowledge** * AAA and Forbes service standards. * Knowledge of prospecting. * Aptitude for sales. * Neuro-linguistic programming (NLP). **Skills** * Assertive communication * Leadership * Conflict/complaint resolution * Empathetic and charismatic * Proactivity **Languages** * English Level 3 – Intermediate **Licenses and Certifications** **Software or Tools** * Salesforce * Opera * Intermediate Microsoft Office Suite **Work Experience (Years/Months)** 3 years cumulative, 1 year in the position **Work Experience by Area** Hospitality and Customer Service
C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Negotiable Salary
Tourism Sales Advisor – Call Center, Cancún64840907395971125
Indeed
Tourism Sales Advisor – Call Center, Cancún
At **#EquipoDespegar**, we are a team of outstanding professionals dedicated to creating the best experiences so that travel enriches people’s lives. We work collaboratively, get involved, aren’t afraid to make mistakes, and always strive for more. **#EquipoDespegar** means growth, development, setting ambitious goals—and not stopping until they’re achieved. We innovate, create, learn from our mistakes, and thus consolidate ourselves as Latin America’s leading travel platform. We solve complex problems and develop new technology-based solutions to remain at the forefront of the travel industry. **We have a new challenge for those who:** * Are protagonists of their professional development and seek to maximize their talent. * Centralize information and aspire to deliver high-quality solutions. * Are natural ‘pushers’—people who make things happen. * Are demanding, competitive, refuse to settle for mere compliance, and constantly strive to surpass themselves. We are looking for **Call Center Sales Executives** at our Best Day/Despegar branch. **WE SEEK** passionate service-oriented individuals who focus on customer care and aren’t afraid to grow. Preference for candidates motivated by commission-based compensation. **What do you need?** Outstanding attitude; experience in customer service—either at travel agencies and/or call centers; experience in tourism sales; familiarity with earning income via commissions. **We offer** Guaranteed salary for 3 months Excellent commission schemes Working hours: 7.30 hrs Exclusive discounts on all #Despegar products Food vouchers Extended leave for primary and secondary caregivers Medical expense coverage Gym discounts Birthday day off Bonuses and referral programs Reimbursement for childcare Ongoing training through e-learning platforms And much more! Apply directly from this job posting! We’re looking for you. We offer you: 📄 The opportunity to join an industry-leading company. 📄 Membership in a team of professionals passionate about travel, technology, and enabling others’ journeys. 📄 Inclusion in a team that leverages technology as a vehicle for innovation and opportunity resolution. 📄 The chance to build your own career in a competitive and challenging environment. If you want to be part of a unique market team that enjoys solving problems, innovating, and creating value—join us! Make Despegar your next destination! *At Grupo Despegar, we are committed to fostering an inclusive workplace where meritocracy and equal opportunity are embedded in all our talent management processes, promoting diversity as a core element of our continuously evolving culture.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
C. 50 4050, 77516 Cancún, Q.R., Mexico
Negotiable Salary
Bilingual Customer Service Agent64562797796098126
Indeed
Bilingual Customer Service Agent
Reserv by Tambourine is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of complaints. To do well in this role you will need to follow established procedures for modifying reservations and interacting with sales and flights departments. Customer Service Agents need to maintain a cordial tone of voice even when dealing with problematic clients. Customer Service Agents need to be confident and be good at troubleshooting. Attention to detail is imperative. Roles and Responsibilities: Manage inbound calls for existing reservations in a timely and effective manner. * Provide/confirm information relating to reservations. * Check options for date changes for hotels and or flights. * Request air ticket change information from flights department. * Follow up with clients regarding change requests. * Provide information regarding refunds. * Follow up on voice mails. * Effectively answer emails with responses expected within 24 hours of receipt. * Achieve goals set by Customer Service Supervisor/Lead Agent This is **NOT** a remote position. All of our agents are required to work in our Cancun offices. Preferred skills: Proven customer support experience. Or experience as a Client Service Representative. Strong telephone skills and active listening. Ability to adapt/respond to different client personalities. Excellent verbal and written communication skills. Ability to multi\-task/prioritize and manage time effectively. We offer: Competitive Salary Excellent work environment. Stable employment (not affected by high/low seasons or weather). 5 day work week. Benefits according to Mexican Labor Laws. Job Type: Full\-time Salary: Application Question(s): * Do you have customer service/support experience? Language: * English (Required) Expected Start Date: 15/12/2025 Tipo de puesto: Tiempo completo Salario: Horario: * Turno de 8 horas Prestaciones: * Contrato Indefinido Tipos de compensaciones: * Bono de productividad Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial CerradoVer la oferta de empleo en Indeed**Configuración del proceso de postulación**Método de postulación * Por email Solicitar un CV * Sí Actualizaciones de postulaciones * noelia.llaneza@reservhotel.com * jonathan.sanchez@reservhotel.com * Asimismo, enviar una actualización individual por email cada vez que alguien se postule. Los candidatos se comunican con usted (email) * Sí, a la dirección de email proporcionada Fecha límite para postularse * No **Detalles** * **Fecha de publicación:** 28 de noviembre de 2025 * **Visitas:** 0 * **Postulaciones recibidas:** 0 **Presupuesto** * **Presupuesto de empleo:** Sin patrocinar Comparta este empleo en las redes sociales para atraer a más candidatos:© 2024 Indeed * Cookies, política de privacidad y condiciones del servicio– Tipo de puesto: Tiempo completo Beneficios: * Uniformes gratuitos Pregunta(s) de postulación: * Preferencia de horario Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial
Av. Bonampak MZ 2-Lt 5, 77504 Cancún, Q.R., Mexico
Negotiable Salary
Reservacionista64523281724930127
Indeed
Reservacionista
Reservacionista **Escolaridad** * Bachillerato **Conocimientos** \ • Customer service • Reservation process preferably in call center **Habilidades** \ • Customer service • Incident handling • Teamwork • Communication • Verbal fluency • Good writing and spelling **Idiomas** * English Level 2\-Basic **Licencias y Certificados** * Not required **Software o Herramientas** * Office 365 **Experiencia Laboral en años/meses** 0 to 6 months in the position **Experiencia Laboral en áreas** \ Call center or customer service
C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Negotiable Salary
Sales and Service Advisor64520953382785128
Indeed
Sales and Service Advisor
You are proactive, self-motivated, and enjoy challenges. You can become part of our sales team as: SALES ADVISOR Requirements Minimum 2 years of experience in SALES (MANDATORY) Experience in call center sales, prospecting, cold calling, acquiring new customers, field sales, insurance sales or similar (VERIFIABLE) Positive attitude, accustomed to working with goals and results. Frustration tolerance. Minimum education: High school diploma. Knowledge of Salesforce, CRM, Google, and Microsoft Office suite. Experience making calls, follow-ups, customer service, and quotations. We offer Competitive salary. Bonus and commission scheme. Job stability. Working hours: Monday to Friday. Pleasant work environment. Opportunities for professional growth and development. Position type: Full-time Salary: $10,000.00 - $19,000.00 per month Benefits: * Option for indefinite contract * Free uniforms Experience: * two: 1 year (Desirable) Work location: On-site position
46H4+FM Cancún, Quintana Roo, Mexico
MXN 10,000-19,000/year
RESERVATION AGENT64357826783490129
Indeed
RESERVATION AGENT
At Majestic Resorts, human talent has always been the key to our success. We offer an excellent work environment where you can develop all your capabilities and grow together professionally and personally. Majestic Resorts guarantees equal treatment and opportunities for men and women in its selection processes and strives for a committed, motivating, and enthusiastic team. Majestic Resorts is a high-end hotel brand offering exceptional all-inclusive service. We are seeking a professional for our MAJESTIC RESORTS COSTA MUJERES (Cancun) complex as a **RESERVATION AGENT** with the mission of evaluating, analyzing, and ensuring that hotel practices meet environmental, social, and economic sustainability standards. ***Responsibilities:*** * Use Outlook for inquiries and special requests from B2C, B2B, and TTOO clients regarding reservations prior to arrival. * Verify individual reservations (TTOO and OTAs) generated automatically into the system (rate, occupancy, category, rate). * Maintain daily control, reporting any connectivity errors occurring within their segment. * Operate the SAP system for reservation creation, availability checks, and report generation. * Review reservations prior to guest arrival to detect any possible modifications or errors. * Manage rate structures. * Handle group reservations (creation, breakdown, and review). * Coordinate interdepartmental follow-up for VIP reservations, special requests, or exceptional cases. * ***Skills:*** o Analytical ability. o Teamwork. o Responsibility. o Decision-making. o Conflict resolution. o Organization. * Education Level: High school diploma or higher * Minimum of 1 year of experience in reservations, front desk, call center, or similar roles. * Advanced English proficiency * Proficient in Office suite and digital tools.
C. 50 4050, 77516 Cancún, Q.R., Mexico
Negotiable Salary
SALES ASSOCIATE AIRPORT643363546813451210
Indeed
SALES ASSOCIATE AIRPORT
JOIN OUR TEAM AS A SALES ASSOCIATE WORK LOCATION: CANCUN AIRPORT TERMINAL 2 RESPONSIBILITIES: · Sales of accessories · Product advice and demonstration · Inventory management · Cash register operations · General cleaning SCHEDULE · 8-hour shifts plus 1-hour meal break, rotating shifts from Monday to Sunday · 1 weekday day off SALARY AND BENEFITS · Monthly base salary \+ commissions · Statutory benefits from the first day · Grocery vouchers amounting to 4% of base salary · Savings fund \* Employee referral program \* Discounts at Mobo and various partner companies REQUIREMENTS · Complete personal documents: RFC, IMSS, CURP, INE, latest academic certificate\*\*\* minimum secondary school. · Flexible availability · Results-oriented · Minimum one year of experience in sales or retail \* MUST HAVE 1 YEAR OF EXPERIENCE IN DIRECT SALES, NOT CALL CENTER. \* \* PROVIDE WORK CERTIFICATES FROM PREVIOUS EMPLOYERS \* \* Job type: Full-time, Indefinite Salary: $10,441.00 per month Benefits: * Savings fund * Discounts and preferential pricing * Referral program * Grocery vouchers Education: * High school diploma (Mandatory) Work location: On-site
46H4+FM Cancún, Quintana Roo, Mexico
MXN 10,441/month
Bilingual Agent641737800011551211
Indeed
Bilingual Agent
AI remodeling company is looking for an enthusiastic Call Center Agent to become part of our team. As a top player in the construction industry, we are dedicated to delivering exceptional services to our clients consistently. **Responsibilities:** * Make outbound calls to potential customers * Identify the customer's needs and propose solutions to generate sales * Deliver exceptional service * Schedule appointments and support the sales process. **Requirements:** * Fluent in English (spoken and written) * Experience in customer sales * Problem\-solving abilities * Call center background preferred * Must work on\-site in Cancun **We Offer:** * Base salary * Commissions \+ Bonus * Stable employment * 2 Days off * Baloon days and happy hours * Marathon Days * Concept Days * Coffee and cookies in the office * Professional and friendly environment We look forward to having you on board to provide excellent service to our clients and continue growing together in the construction sector! Job Type: Full\-time Pay: $13,100\.00 \- $18,100\.00 per month Language: * English (Required) Work Location: In person
C. 50 4050, 77516 Cancún, Q.R., Mexico
MXN 13,100-18,100/year
Sales Executive | Call Center638369846767371212
Indeed
Sales Executive | Call Center
\- FUNCTIONS * **Case Management:** Efficiently manage the cases of each assigned client. * **Data Management:** Enter and keep updated information of prospective clients in databases. * **Advisory Services:** Provide personalized advice on our debt reduction products and services. * **Prospecting:** Identify and contact potential clients to offer our services. * **Goal Achievement:** Meet sales targets set by the immediate supervisor on time. \- BENEFITS * **Uncapped commissions** based on sales goals * **Monthly base salary** of $8,500\.00 MXN net * **Biweekly incentives** * **Statutory benefits** (IMSS enrollment, Christmas bonus, vacations) * **Paid training** * **Weekend rest days** * Rotating schedule * **Central location on Av. Yaxchilán** Job type: Full-time, Indefinite duration Salary: Starting at $8,500\.00 per month Workplace: On-site job
Plaza Las Avenidas, Av Xcaret Supermanzana 35 Manzana 2, 77500 Cancún, Q.R., Mexico
MXN 8,500/month
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