Front Desk Agent

Description

Job Summary: Guest service, check-in/check-out management, billing of incidental charges, and resolution of requests to ensure an optimal guest experience. Key Highlights: 1. Provides professional and service-oriented guest assistance. 2. Efficiently handles check-in and check-out procedures. 3. Manages complaints and requests to maintain service quality. Job Posting Front Desk Agent Location: Solidaridad, Quintana Roo Company: Hotel Barceló Posted on March 18, 2026 Valid until April 17, 2026 Net Monthly Salary $14,000\.00 Apply Folio: 21092237 Description Provides guest service during check-in or check-out processes. Requirements * Required academic level: Bachelor’s degree * Academic status: Diploma or certificate * Required field of study (related): Not specified by professional degree name * Experience: 6m \- 1 year as Front Desk Agent * Knowledge and tools: + Proficiency in specialized software such as Opera, Oracle, Infor, or Cloudbeds for managing reservations and rooms. + In-depth knowledge of routes, transportation, cenotes, and parks in the Riviera Maya to assist guests. + Handling of cash reconciliation, bank terminals, billing, and foreign exchange rates. * Language(s): + English \- Intermediate * Skills and competencies: + Teamwork + Commitment + Autonomy + Continuous improvement + Proactivity * Candidate availability: + No travel required Schedule Some days Full-time 07:00 \- 15:00 Schedule clarification: Details provided during interview Responsibilities and Activities * Manage guest complaints or maintenance and cleaning requests, routing them to the appropriate departments. * Bill additional charges (minibar, room service, phone calls) to the guest’s account. * Efficiently perform guest check\-in (registration) and check\-out (departure) procedures. * Verify guest identity and validity of payment methods or guarantees. * Professionally and service-orientedly handle internal and external telephone calls. * Assign available rooms considering guest preferences and reserved categories. * Provide detailed information about hotel services, restaurant hours, and amenities. The company offers * Statutory benefits * Indefinite-term employment contract Recruitment Process * Application \- Via this platform or by visiting SEECAT Playa del Carmen offices * Office hours \- Monday to Friday, 08:00 to 16:00 * Address \- Av. 30 Lotes 6, 7 and 8, Mz. 96, Centro, 77720 Playa del Carmen, Q.R. * Start date of your recruitment process: March 18, 2026 * Recruitment process duration: 2 Weeks