Guest Service Agent

Description

**Do you speak fluent French?** **Do you speak fluent English?** **Do you live in Playa del Carmen?** If you answered yes to all three questions, this position is yours—even if you have NO prior experience. **If you do NOT live in Playa del Carmen: we offer shared accommodation with air conditioning, Wi-Fi, mini-fridge, and three meals per day. Online interviews only; flight costs are not covered.** * We seek a **Guest Service Agent** focused on guest interaction **Before, During, and After** their stay. * Collect guest preferences, reservations, allergies, travel purposes, etc. * Enhance the Members Experience. * Serve as the liaison between guests and various departments handling their requests. **Mandatory:** * Advanced spoken English * Advanced spoken French * *(Interviews will be conducted in English and French)* **Desirable (Not Mandatory):** Living in Playa del Carmen *2 years of experience in a Guest Service role at AAA-rated hotels* **WE OFFER:** * Job stability and growth opportunities within a world-class hospitality environment * Meals provided during shifts * Transportation assistance * Uniform and ongoing training * All statutory benefits plus additional ones * If you currently do NOT live in Playa del Carmen: we offer shared accommodation with air conditioning, Wi-Fi, mini-fridge, and three meals per day Salary: $18,900.00 per month Benefits: * Transportation allowance or service * Option for an indefinite-term contract * Discounted cafeteria service * Free uniforms * Grocery vouchers Application Questions: * Your spoken French level: Basic, Intermediate, or Advanced? * Your spoken English level: Basic, Intermediate, or Advanced? * In which city are you currently located? * What WhatsApp number can we contact you at? Workplace: On-site employment