### **Concierge – Hotel Princess (Riviera Maya)** **Princess Hotels \& Resorts** **Position Objective:** Ensure efficient and high-quality guest service at the Hotel Platinum Yucatán Princess, an adults-only resort, through accurate management of information regarding rooms, services, hotel activities, and local points of interest. Additionally, ensure compliance with established procedures for guest check-in and check-out, occupancy control, complaint handling, and lost items, maintaining order in the reception area and contributing to continuous improvement in service standards. **PROFILE:** * Advanced conversational English * Completed degree in administration, tourism, or related field * Flexible schedule availability * Excellent customer service attitude * Outstanding personal presentation **JOB RESPONSIBILITIES:** * Know the room offerings and their features, as well as the services, hotel activities, and local points of interest. * Maintain control of occupied and available rooms. * Know and apply the lost \& found procedure for recovered items. * Handle guest complaints and dissatisfaction courteously and discreetly, referring them to the appropriate department. * Keep front desk information organized, both internal and external, directed toward guests. * Perform guest check-in and check-out according to established standards, as well as sell walk-in reservations and upgrade options. **WE OFFER:** * Statutory benefits * Employee transportation * Staff dining facility * Professional growth