Room Service Order Taker

Description

Job Summary: We are seeking a Room Service Order Taker for a dynamic, professional environment offering opportunities for professional growth and development. Key Highlights: 1. Real opportunities for professional development in international expansion 2. Excellent work environment and continuous training 3. Dynamic and professional environment with space for your ideas **Description:** ---------------- Do you have a business mindset? Are you looking for a dynamic, professional environment where your ideas are valued and where you can grow your career? If so, we want to meet you! At Palladium Hotel Group, we are looking for **a Room Service Order Taker** at Grand Palladium Riviera Maya**.** **MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION** * Ensure the work area is clean and organized at the start of each shift. * Update the department’s bulletin board with the list of special guests, club members, and complex executives. * Verify that telephone lines are functioning properly. * Answer guest calls from their rooms using the department’s standard phraseology to take breakfast, lunch, or dinner orders. * Relay food orders to the kitchen for preparation, then hand them to the waiter for delivery to the rooms. * Safeguard order slips returned by the waiter with the guest’s signature after service delivery. * Make courtesy calls 30 minutes after service delivery to collect guest feedback and/or suggestions, and to ask whether dirty tableware may be collected. * Accurately record all services delivered to rooms in a logbook titled “Service Delivery Control.” * Verify that TripAdvisor cards are available in the department. * Maintain logs with brief descriptions of incidents, complaints, or noteworthy events received in the department during the shift, to inform the immediate supervisor and ensure follow-up. * Manually prepare a list of departmental supply shortages. * Verify that radios are functioning properly. * Maintain a log of wine sales and subsequently deliver a copy of this information along with generated order slips to Reception. * Record monthly in-room sales in a register for future clarification if required. **In exchange for your commitment and motivation, we offer:** * Real opportunities for professional development within an internationally expanding company. * An excellent work environment. * Benefits exceeding statutory requirements. * Continuous training and enriching learning experiences. **Requirements:** --------------- **Experience and Technical Knowledge:** * Minimum 6 months to 2 years’ experience as a telephone operator in the hospitality industry (guest/customer service) or in public relations (telephone-based customer service). * Knowledge of PINAP system operation and customer service procedures. * Intermediate to Advanced English. * Proficiency in Microsoft Office applications.