**Shift Manager** ==================== Location: Hyatt Vivid Playa del Carmen City: Playa del Carmen, ROO, MX, 77710 Date: Oct 28, 2025 Are you someone who loves constant challenges and thrives on solving problems? Are you naturally curious and always willing to think outside the box to resolve a situation? Do you have a growth mindset and are seeking a career that grows with you? If so, you could be the talent we’re looking for in this role. **Job Description** -------------------------- As a Shift Manager, Lodging, you will be responsible for planning, directing, and coordinating the activities of an organization or department providing accommodations and other lodging services. In this role, the manager leads multiple teams to achieve departmental objectives, develops plans, and delivers exceptional service to our guests. **Job Functions and Responsibilities** -------------------------------------------- * Plan, direct, and coordinate daily operations of lodging and accommodation departments. * Ensure exceptional guest service is provided by addressing any guest concerns or issues. * Build and maintain strong relationships with team members, promoting a positive work environment. * Oversee budgets, financial reports, and performance metrics to ensure financial goals are met. * Develop and implement strategies to increase occupancy rates, improve guest satisfaction, and maximize revenue. * Ensure compliance with local, state, and federal regulations, as well as company policies. * Conduct periodic staff training and development initiatives to ensure staff competency and adherence to quality standards. * Collaborate with other departments (e.g., marketing, sales) to develop promotional offers and marketing strategies. * Complete additional tasks or responsibilities as assigned. **Work Experience** ----------------------- * Provides leadership to professional managers and associates * Accountable for the performance and results of multiple teams * Develops departmental plans * Decision-making guided by department/district objectives * Has 7 to 10 years of work experience * Has 1 to 3 years of management experience **Competencies** ---------------- Action Management Business Experience Advocating for Guest Needs Impact Innovation Interpersonal Skills Functional Job Knowledge Leadership Problem Solving Talent Development Teamwork and Collaboration**Education** ------------- * Associate's or bachelor's degree in a related field preferred. * An equivalent combination of education and experience will be considered. **Certifications** ------------------- * Certified Hotel Administrator (CHA) * Certified Lodging Manager (CLM) * Additional certifications may be required or preferred Does this opportunity align with your aspirations? Your time is valuable, and we assure you this process will be worth every second. Feel free to submit your resume! All applicants will be evaluated and considered for opportunities at PLAYA, without regard to race, color, religion, sex, sexual orientation, age, genetics, gender identity or expression, nationality, or disability. Requisition ID: 16316 **Screen readers cannot read the following map for job searches.** ----------------------------------------------------------------------------- Please follow this link to access our Job Search page to find available job opportunities in a more accessible way. '); // hack to force browser to not cache iframe results, even though URL may be different var \_iframe \= document.getElementById('iframe'); \_iframe.contentWindow.location.href \= \_iframe.src; //]]\>