Reservation Agent

Description

Position Summary: PAM Hotels is seeking a Reservation Agent to manage reservation requests, deliver personalized service, and ensure guest satisfaction. Key Highlights: 1. Personalized service and reservation management in a luxury hotel environment. 2. Opportunity for professional development and continuous training. 3. Work with an international hotel group. PAM Hotels is a luxury hotel group operating across various tourist destinations including Mexico, the Dominican Republic, and the United States. We are looking for your talent as: Reservation Agent Handle reservations received through various communication channels, capture and manage reservation requests, and provide high-quality personalized service aligned with guests’ needs and expectations, based on industry best practices and company policies and standards. Requirements: Bachelor’s degree in Tourism, Languages, or related field Intermediate/Advanced English Experience: Minimum 6 months of experience in similar positions. Technical Competencies: Opera system proficiency Knowledge of Marriott standards Experience in Business Class hotels Familiarity with rate platforms Responsibilities: * Process and confirm reservations for guests. * Provide assistance and respond to guest inquiries via all available communication channels at the property, delivering accurate information about hotel products and services. * Handle and process payments related to reservations, as well as record corresponding notes for each reservation. * Maintain and update guest and reservation information in OPERA, ensuring all data is accurate and up-to-date. * Manage reservation modifications, process cancellations, and resolve reservation-related issues in accordance with established policies and procedures. * Offer additional products or services, and reservation upgrades, to maximize guest satisfaction and revenue. * Manage unexpected or emergency situations—such as reservation issues or last-minute changes—before, during, and after the guest stay, minimizing impact on the guest experience. * Prepare and manage necessary reservation documentation, such as guest reservation confirmations. We Offer: * Competitive base salary * Statutory benefits from Day 1 and beyond * Training programs * Career development plan At PAM Hotels, we provide equal employment opportunities, respecting gender identity and expression, without distinction based on age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new talent.