Concierge

Description

Job Summary: We are seeking a dynamic and professional Concierge for Grand Palladium Riviera Maya, with business vision and eagerness to grow in an environment that values your ideas. Key Highlights: 1. Real opportunities for professional development and international expansion. 2. Excellent work environment and continuous training. 3. Dynamic environment with space for your ideas and growth. **Description:** ---------------- Do you have a business vision? Are you looking for a dynamic, professional environment where your ideas matter and where you can grow in your career? If so, we want to meet you! We are currently seeking **a Concierge** at **Grand Palladium Riviera Maya.** * **MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION** * Opening the desk at the corresponding lobby. * Making à la carte restaurant reservations. * Handling VIP calls. * Delivering pending fruit basket orders. * Verifying that the servibar delivers complimentary items. * Recording daily pending tasks in the logbook. * Printing amenity letters. * Delivering briefings to bars and DJs. * Providing information about hotel guests, both internal and external. * Registering guest requests. * Registering lost items. * Performing wedding check-ins at the hotel. * Inspecting conference rooms or theaters for briefings. * Addressing guest complaints and suggestions using the defined procedure. * Verifying and confirming inspection visits. * Assisting in training staff under your supervision and conducting specific onboarding training for new personnel. * Implementing necessary corrective actions and preventive measures to avoid recurrence of complaints. * Monitoring theft incidents, following up on them, and reporting them to security. * Inspecting VIP S rooms prior to occupancy. **In exchange for your commitment and motivation, we offer:** * Real opportunities for development within an internationally expanding company. * An excellent work environment. * Benefits exceeding legal requirements. * Continuous training and enriching learning experiences. **Requirements:** --------------- **Education:** * Technical degree or Bachelor’s degree in Public Relations, Tourism and Hospitality, or Business Administration; specialization in Tourism Enterprises. **Experience and Technical Knowledge:** * Minimum 1–2 years’ experience in Public Relations, pool butler, front desk, or customer service. * Knowledge of hotel organizational structure, general culture regarding special events and setups.