**Company Description** Etéreo, Auberge Collection is located on Mexico’s Riviera Maya within the luxurious Kanai resort complex, just 48 km from Cancún International Airport. Situated in a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—from 81 m² studios to 364 m² three-bedroom penthouse suites. Each ocean-view accommodation features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with double vanities and soaking tubs, and thoughtful design that blurs the line between indoor and outdoor living. From outdoor adventures immersing guests in the region’s natural wonders to hands-on experiences with local artisans, on- and off-resort programming is designed to celebrate the vitality of Yucatán and its rich cultural heritage. The resort’s signature restaurant, Itzam, serves modern, sophisticated Mexican cuisine centered on local ingredients, complemented by panoramic sea views from its outdoor dining tables, lounge terrace, and private dining room, Pixán. To further honor the destination’s culture and history, the resort’s open-air restaurant, Che Che, pays homage to the “Nikkei” tradition—blending Japanese techniques with Latin American ingredients—while dinner on the beach at El Changarro completes a culinary program rooted in discovery. For wellness enthusiasts, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, grounded in ancient practices and embracing modern wellness trends. For more information: auberge.com/etereo Follow Etéreo on Facebook and Instagram @EtereoAuberge **Job Description** Please note this is not an exhaustive list of all responsibilities. Within the Auberge family, our people continually find new ways to care for the business, our guests, and each other. Key responsibilities for this position include: * Uphold the company’s philosophy and culture daily to ensure guest satisfaction and achievement of our vision. * Deliver impeccable, efficient, and friendly service at all times. * Ensure a clean, comfortable, well-maintained, and welcoming environment. * Provide positive and encouraging feedback. * Actively and promptly communicate accurate information to colleagues. * Be an active, hands-on team member. * Provide on-the-job training to new team members. * Enhance guest stays. * Offer ongoing guidance and training to team members. * Prioritize assigned tasks. * Keep the hotel entrance and lobby free of dust and debris at all times. * Ensure glass doors are free of fingerprints. * Ensure stainless steel door frames and handles are free of marks. * Keep ashtrays in common areas clean at all times. * Dust all tables, desks, and chairs in common areas. * Keep the lobby floor and hardwood floors free of dust and debris at all times (place warning signs around the work area and remove them once the floor is dry). * Report any scratches, stains, or damaged furniture to the housekeeping office. * Keep windows, mirrors, and glass surfaces clean, mark-free, and dust-free at all times. * Clean air vents using a high duster. * Collect all trash daily. All floors and areas must be trash-free; no trash should be left in hallways. * Public restrooms must be maintained in perfect condition at all times. * Restrooms must be well-equipped and visually appealing. Guests must have ample supplies of all types available. * Staff locker rooms must be kept clean and fresh-smelling at all times. Locker rooms are cleaned twice daily or as needed and are fully equipped. * The gift shop and offices are clean at all times. * Keep public telephones clean at all times. * Keep signage clean and polished at all times. * Keep guest and staff elevators clean at all times. * Guest hallway carpets, office carpets, and public area carpets are vacuumed daily. * Keep guest and staff elevators clean at all times. **Requirements** Ability to work a flexible schedule, including weekends and holidays, as required by departmental operational needs. Exceptional attention to detail. High school diploma or equivalent vocational training. Prior hospitality experience, preferably in luxury or Forbes-rated properties. Strong general communication skills. Ability to multitask. Ability to thrive in a collaborative team environment. **Additional Information** Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a craft-centric approach to luxury and bring the soul of place to life through captivating design, exceptional cuisine and spas, and warm yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most coveted destinations. Visit aubergeresorts.com to learn more about our collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and \#AlwaysAuberge.