Description
Position Summary:
This role is pivotal in orchestrating an experience where gastronomy, entertainment, and service seamlessly merge into perfect harmony, leading both the restaurant’s ambiance and staff.
Key Highlights:
1. Lead an exceptional culinary, entertainment, and service experience.
2. Coordinate and motivate staff to deliver personalized fine-dining service.
3. Serve as a charismatic host during the dinner show.
**Description:**
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**Mission:**
This role is pivotal in orchestrating an experience where gastronomy, entertainment, and service seamlessly merge into perfect harmony.
**Responsibilities:**
* Lead restaurant service and ambiance.
* Coordinate and motivate staff to deliver dynamic, agile, and personalized fine-dining service.
* Lead spontaneous moments and guest interactions, fostering a fun, energetic, and participatory atmosphere.
* Serve as host during the dinner show, projecting an extroverted, charismatic, and entertainment-oriented personality.
* Supervise the proper operation of the food and beverage outlet, as well as verify food presentation.
* Assist in handling guest complaints.
* Supervise proper cleaning and presentation of areas and corridors.
* Supervise staff adherence to dress code.
* Train staff during briefings on topics relevant to their area.
* Train staff on specific topics (H Certification, Earth Check, Human Resources Policy, etc.).
**Requirements:**
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**Requirements:**
* Bachelor’s degree in Administration, Tourism, or Hospitality.
* Minimum 3 years’ experience in 5-star hotels.
* Knowledge of Forbes and AAA quality standards.
* H Certification.
* Experience achieving Upsell sales targets in F&B at Tier-I class hotels.
* Advanced English.
* Knowledge of gastronomy, guest service, beverages, budgeting, planning, wines, and sales.