**Job Description** We are an Information Technology company with 15 years of experience, providing our customers with the highest quality of services. ***Position*** Level 1 Field Technical Support (Zumpango, Huehuetoca, Nicolás Romero, Santiago Tequistengo, San Mateo Atenco, San Felipe del Progreso, Zinacantepec, Apaxco areas) ***Benefits*** * Salary: $13,000.00 net * Statutory benefits * Savings fund * School supplies assistance for children * Savings box * Schedule: Monday to Friday, 9 a.m. to 6 p.m.; Saturdays, 9 a.m. to 2 p.m. * Travel allowance payment * Tools ***Job Description:*** Responsibilities * On-site diagnosis, support, and resolution, including inspection * Configuration of IT equipment to ensure proper operation at the client’s business units. * Performing preventive and corrective maintenance on computing equipment * On-site diagnosis, support, and resolution, plus configuration of IT equipment to ensure proper operation at the client’s business units. * Installation and configuration of equipment/spare parts from warehouse for replacement and incident resolution. * Providing feedback to service desk managers to ensure incident resolution compliance ***Knowledge*** * Office suite: configuration and operation * Microsoft 365: configuration and operation * Use of IT tools ***Requirements*** * Minimum 1 year of experience as a field engineer * Flexible availability of working hours * Ability to work under pressure Employment type: Full-time, indefinite term Salary: $12,500.00 – $13,000.00 per month Workplace: On-site employment