Company Description **WHY WORK FOR ACCOR?** We are much more than a global leader. We welcome you as you are and you can find a job and a brand that suits your personality. We support you to grow and learn every day, making sure work gives meaning to your life, so that throughout your journey with us you can continue exploring Accor's endless possibilities. By joining Accor, you write the chapter of your story and together we can imagine tomorrow's hospitality. Discover the life waiting for you at Accor. Visit https://careers.accor.com/ **Do what you love, care for the world, dare to challenge the status quo! \#NOREGRETS** Job Description We are seeking a professional, customer-oriented Reception Manager to join our team at a premier hotel in beautiful Playa del Carmen, Mexico. As Reception Manager, you will be responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and leading a team of front desk staff. * Lead and supervise the reception team, including scheduling, training, and performance evaluations. * Ensure smooth check-in and check-out processes for guests * Manage guest inquiries, requests, and complaints in a timely and professional manner * Oversee reservation management and room assignments * Implement and maintain standard operating procedures for front desk operations * Collaborate with other departments to ensure seamless guest service * Monitor and analyze front desk performance metrics and implement improvements * Manage cash handling and daily financial reconciliations * Promote and increase sales of hotel services and amenities * Ensure compliance with hotel policies, safety regulations, and local laws * Stay informed about local attractions and events to provide recommendations to guests Requirements * 3-5 years of experience in hotel front desk operations, with prior supervisory or management experience in hospitality * Bachelor’s degree in hotel management or related field preferred * Fluency in English and Spanish required * Excellent communication and interpersonal skills * Proficiency with hotel management software * Strong problem-solving abilities and attention to detail * Proven leadership and team management capabilities * Exceptional multitasking and time management skills * In-depth knowledge of hotel operations and procedures * Familiarity with the local tourism industry and attractions in Playa del Carmen * Ability to work flexible hours, including nights, weekends, and holidays * Customer-centric mindset with a commitment to delivering exceptional service Additional Information **WHAT IS IN IT FOR YOU:** * Learning programs through our Academies * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities. **Our Commitment to Diversity \& Inclusion:** We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.