*This job posting originates from the Talenteca.com job board* ### **Job Opening at IT People Talent in Cancún, Quintana Roo** **About Us** * A solutions integrator specializing in networking and security — a different, unique, and above all innovative company; we are partners with Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking a Level 1 NOC Network Monitoring and Support Analyst with experience across diverse equipment vendors including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading vendors such as Cisco, Fortinet, Aruba, etc. * Excellent work environment with real medium- and long-term career development opportunities. * Operational autonomy to manage your time and achieve a healthy professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer: * **Compensation**: 16,000 MXN gross monthly salary plus a 1,500 MXN monthly bonus (direct employment contract); statutory benefits and extensive training. * **Working Hours**: Monday through Sunday, 9:00 AM to 6:00 PM (rotating shifts: 9 AM–6 PM, 10 AM–7 PM, 11 AM–8 PM, 12 PM–9 PM). * **Work Location**: Ave. Bacalar, Cancún, Quintana Roo. **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk Technician, Security & Network Service Desk Technician, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to support customers and handle incidents, with strong service orientation. First-level support. * On-site first-level technical support for networks; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and technical support/Help Desk tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools like Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including Access Points, Routers (e.g., Catalyst, Meraki), Switches, Wireless equipment, and controllers from vendors such as Cisco, SonicWall, Fortinet, Aruba, and Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and troubleshooting). * Basic understanding of root cause analysis and investigative techniques. **Required Education Level:** Higher education (incomplete degree) **Required Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networks, Cabling, Network Infrastructure * Monitoring (PRTG, SNMP, Firewalls, Wi-Fi) * Access Points, Routers, Switches * LAN, WAN, WLAN, Wireless, Ticketing * Access Points, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6930dba75200002d00b8b6de&source=indeed*