Operations Manager

Description

Job Summary: Leads the hotel's operational efficiency by supervising key areas to ensure high standards of quality, profitability, and guest satisfaction. Key Highlights: 1. Comprehensive supervision of hotel operations 2. Strategic management for profitability and quality 3. Team leadership and staff development **General Objective:** Ensure hotel operational efficiency through comprehensive supervision of accommodation, food and beverage, maintenance, and guest services, guaranteeing high standards of quality, profitability, and guest satisfaction. **Specific Objectives:** * Optimize guest experience. * Ensure operational efficiency. * Cost management and profitability. * Staff development. * Innovation and continuous improvement. * Strategic coordination with general management. **Education:** Bachelor's degree in Tourism Business Administration, Hotel Management, or related field. A postgraduate degree in hotel management or administration is desirable. **Experience:** Minimum 2 years in leadership roles within hotel or hospitality operations. **Technical Knowledge:** * Hotel operations management. * Quality standards and customer service. * Budget administration and cost control. * Hotel management systems (PMS, ERP). Skills and Competencies: * Leadership and team management. * Customer orientation and service mindset. * Analytical ability and decision-making. * Effective communication and negotiation. * Proficiency in English. Employment Type: Full-time, Indefinite-term Salary: Up to $40,000\.00 per month Benefits: * Option for indefinite-term contract * Cafeteria service * Complimentary uniforms * Grocery vouchers Work Location: On-site employment