Operations Manager

Description

Job Summary: Responsible for supervising and coordinating the overall operation of a padel club, ensuring a high-quality experience for members and visitors. Key Responsibilities: 1. Manages the club's daily operations and coordinates staff. 2. Ensures service quality and members' experience. 3. Implements strategies to optimize operations and profitability. Heat Padel \& pickleball seeks a professional to supervise and coordinate the overall operation of its padel club, ensuring a high-quality experience for members and visitors, proper facility functionality, and achievement of operational, commercial, and service objectives. **Main Responsibilities:** * Supervise daily club operations and ensure proper functioning of all areas. * Coordinate operational staff, reception, maintenance, coaches, and customer service. * Supervise schedules, court reservations, and court availability. * Guarantee service quality and members' and visitors' experience. * Monitor compliance with internal policies and club regulations. * Track preventive and corrective maintenance of facilities and equipment. * Coordinate tournaments, sporting events, and special activities. * Supervise inventories and control of operational supplies. * Prepare operational reports and monitor KPIs (occupancy, sales, customer satisfaction). * Resolve operational incidents and handle customer inquiries. * Implement strategies to optimize club operations and profitability. * Coordinate commercial actions and promotions jointly with the sales or marketing department. **Education:** Bachelor’s degree in Business Administration, Sports, Tourism, Hospitality, or related field. **Experience:** * 3–5 years in operations of sports clubs, gyms, hospitality, or entertainment venues. * Experience managing staff and delivering customer service. * Knowledge of sports club or padel club operations is desirable. **Required Knowledge:** * Sports club operations and administration * Customer service and hospitality * Staff management and operational leadership * Inventory control and reporting * Event and tournament organization * Reservation system management * Intermediate Microsoft Office / Excel * Operational and service KPIs **Competencies / Skills:** * Leadership and decision-making * Organization and planning * Problem-solving * Effective communication * Customer orientation * Working under pressure * Proactivity and results orientation Salary: $18,000\.00 \- $20,000\.00 per month Benefits: * Gym membership discount * Discounts and preferential pricing * Company parking * Flexible working hours Application Question(s): * Where do you reside? Language: * English (Desirable) Work Location: On-site employment