Position Summary: Responsible for the dispatch of finished products, ensuring correct quantities and destinations, adherence to the loading schedule, and support for the national road safety strategy. Key Highlights: 1. Shipment management and documentation control. 2. Interaction with internal and external customers. 3. Implementation and monitoring of road safety. **Job Description** ------------------------- Execute the dispatch of finished products, ensuring dispatch in the quantities and products specified per destination (customers or UNs) and compliance with the loading schedule, while supporting the monitoring of the national road safety strategy. **Main Responsibilities** --------------------------------- * Answering phone calls from internal and external customers. * Receiving monetary income: cash, checks, credit/debit card payments, delivery to cash collection personnel. * Shift reconciliation for cement and multi-product inflows and outflows. * Document control: scanning delivery notes, sending physical delivery notes to accounts receivable, handling provisional documents, return forms, weighing tickets, etc. * Preparing cement and multi-product reports: daily shipments, inventories, dwell times, production volumes. * Preparing railway documentation. * Implementing and monitoring road safety: express checklists, risk route sheets, driver logbooks. * In the supervisor’s absence, assign tasks to technical staff and monitor operations. **Job Challenges** -------------------- * Direct interaction with operators. * Operator shift reconciliation. * Customer interaction. * Supervision of operator logbooks. **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering, * Engineering (various disciplines), * Bachelor’s Degree in Accounting, * English language proficiency: B1 level or higher. Required Experience: * Experience in dispatch operations. * Customer service experience within cement and multi-product dispatch processes. Required Knowledge: * Microsoft Office (Excel: beginner to advanced). Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Relationships Internal * Logistics and Service Manager * Plant Logistics Coordinator / CEDI Managers * Operations Supervisor External * Pickup customers * Cash customers * Cash handling personnel **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees.
Juan García
Indeed · HR
Juan García
Indeed · HR
