Customer Service and Support Executive

Description

Job Summary: Provides technical support and customer service for a hotel management system, ensuring user satisfaction and coordinating interdepartmental solutions. Key Responsibilities: 1. Technical support and customer service for the hotel management system. 2. User training and incident tracking. 3. Assistance with reservations, billing, and accounting data. • Respond to and resolve customer incidents, questions, or requests regarding use of the hotel management system. • Provide basic technical support and guidance to end users, both on-site and remotely. • Log and track tickets or reports in internal management systems. • Coordinate with other departments to resolve complex or cross-departmental issues. • Train new users on system usage, core functionalities, and best practices. • Generate administrative and support reports as required. • Assist with processes related to reservations, billing, and review of basic accounting data. • Ensure customer satisfaction in every interaction, demonstrating empathy and proactivity. • Maintain up-to-date knowledge bases and internal documentation. -Requirements- Minimum education: Higher education – Bachelor's degree 2 years of experience Age: 25 years or older Knowledge: Advisory skills, Problem solving, Tracking, Customer service, Management systems, Support, Technical support, Customer care Willingness to travel: Yes Keywords: director, management, governance, stewardship, executive, managing, ejecutivo, care, customer, cliente, support, soporte