**Be part of a unique team!** **Requirements:** * Minimum 2 years of experience in the position at **ALL\-INCLUSIVE** hotels * Advanced conversational English * Gender indifferent * **Service attitude** 1\. **Personalized guest attention** * Provide detailed information about hotel services (restaurants, activities, schedules, etc.). * Handle special or personalized requests (specific rooms, special decorations, etc.). 2\. **Coordination of in\-hotel experiences** * Make reservations for à la carte restaurants, spa treatments, sports activities, shows, etc. * Manage priorities or exclusive benefits for VIP or repeat guests. 3\. **Organization of external activities and excursions** * Recommend and book tours, cultural experiences, private transportation, or authorized taxis outside the hotel. * Coordinate safe and reliable services with external providers. 4\. **Management of celebrations and special occasions** * Plan anniversaries, birthdays, marriage proposals, or other personal events. * Arrange decorations, gifts, photography services, or live music as requested. 5\. **Handling complaints or sensitive requests** * Act as the point of contact to quickly and discreetly resolve complex situations. * Mediate between the guest and other departments to ensure a seamless experience. 6\. **Proactive follow\-up on guest satisfaction** * Verify in advance if guests have special preferences prior to check\-in. * Follow up during the stay and before check\-out to ensure a positive experience. Job type: Full\-time Salary: $12,000\.00 \- $18,000\.00 per month Benefits: * Salary increases * Transportation assistance or service * Dining service * Additional vacation days or paid leave * Grocery vouchers Education: * Completed high school (Desirable) Experience: * concierge: 1 year (Required) Workplace: On\-site job