Monitoring Analyst

Description

Job Summary: Ensure uninterrupted technological operations through system monitoring, resolution of Level 2 incidents, and precise technical escalation, with emphasis on early risk detection. Key Highlights: 1. Real-time monitoring of critical systems 2. Resolution of Level 2 incidents and technical escalation 3. Documentation of solutions to improve operational efficiency **Purpose of the Position** Ensure that the services required for the company's technological operations function without interruption through system monitoring, efficient resolution of Level 2 incidents, and precise technical escalation. Prioritize early detection of risks and issues to prevent impact on end users. Document solutions to improve operational efficiency. **Functions and Responsibilities** * Monitor in real time the operation of all critical systems and platforms for operations using specialized tools and software. * Detect, notify, escalate, and track critical incidents according to the defined escalation matrix. * Effectively document impact events. * Analyze, document, and resolve Level 2 incidents, complying with established SLAs. * Escalate promptly to Level 3 or specialist teams as per criteria. Follow up with respective teams until resolution or closure. * Document applied solutions and generate clear evidence to build a knowledge base. **Position Requirements** **Education** Technical degree or Engineering in Systems, Computer Science, or related field. **Experience** 1–2 years of experience in system monitoring, service desk, or systems consulting. **Technical Knowledge** * Proficiency in Office suite * Knowledge of system monitoring tools and/or technological resources \*DESIRABLE * Knowledge of ticket management software \*DESIRABLE **Skills and Competencies:** · Analytical thinking · Logical diagnosis · Proactive documentation · Service and results orientation. · Effective communication. · Teamwork. Salary: $14,000\.00 \- $17,000\.00 per month Work Location: On-site employment