Job Summary: We are seeking a Systems Engineer/Bachelor’s degree holder to provide technical support, manage hardware and networks, and administer users in Windows and Mac environments. Key Highlights: 1. Comprehensive on-site and remote technical support 2. Advanced network and operating system administration 3. Opportunity for growth in a proactive support role **Requirements:** Bachelor’s degree in Computer Systems Engineering, Networking, Computer Science, or related field; Minimum 1–3 years of experience in user support and/or customer service; English proficiency desirable. **Responsibilities/Activities:** Provide on-site and remote technical support to end users; Install, configure, and maintain computer equipment and peripherals; Manage Windows and macOS operating systems; Diagnose and resolve hardware and software issues; User and group management in Active Directory; Administration of DNS and DHCP services on Windows Server; Support and administration of wired and wireless networks (Firewall, Switches, and APs); Documentation of processes and manuals. **Skills and Competencies:** Willingness to support end users; Teamwork; Ability to work under pressure; Quick decision-making ability; Punctuality; Focus; Leadership; Clear communication; Proactivity Employment Type: Full-time Benefits: * Company parking * Medical expense insurance * Grocery vouchers Education: * Completed Bachelor’s degree (Mandatory) Experience: * User support: 3 years (Mandatory) Language: * English (Desirable) Work Location: On-site employment