Overview: **Hiring Manager:** Mark Lubow **Recruiter:** Fabian Rivera **THE ROLE** The **Content Systems Analyst III** monitors and maintains Adobe Workfront Fusion **automation and integration** scenarios, ensures stable cross-platform data flows, and strengthens the reliability of Herbalife’s digital content supply chain. **Day-to-day responsibilities include:** * Monitoring workflow automation logs Validating end-to-end data flows (Workfront AEM Phrase TMS* Proof HQ) * Triaging issues and driving incident resolution **HOW YOU WOULD CONTRIBUTE** * **Automation Monitoring:** Monitor Adobe Workfront Fusion scenario health during global project runs; perform start/stop/rerun automation scenarios; review logs and JSON payloads; document configuration changes; raise and triage ADO bugs. * **Workflow Optimization:** Translate business needs into elegant workflow scenarios that reduce manual effort and increase consistency across global content rollouts. * **Global Automation Projects:** Perform QA during BAU global project runs across Workfront Fusion AEM Phrase; validate live copies and language masters; review proofing artifacts; document QA results; propose guardrails to harden Fusion scenarios. * **Logs & Errors:** Analyze logs, error codes, review audit history/docs, and maintain technical debt backlog. * **Reporting Dashboards:** Build and maintain dashboards for Fusion scenario success rates, cycle times, SLA risks; provide weekly Ops updates with trends, insights, and prioritized recommendations. * **QA & Testing:** Translate acceptance criteria into repeatable test cases, run smoke and regression testing, support major updates, capture test results, and create ADO bug tickets. * **Continuous Improvement:** Identify bottlenecks and propose automation workflow improvements to enhance content authoring efficiencies. * **Cross-functional Collaboration:** Author runbooks, SOPs, integration maps, and job aids; host office hours and targeted trainings; deliver change communications to prepare users for new features or process updates. Job Qualifications: **SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL** * 4+ years in platform troubleshooting and user support preferably on Content Operations; 1+ year with **Adobe Workfront**. * Experience analyzing logs/JSON/XML for **incident resolution and root cause analysis** (no coding required). * Hands-on experience operating **low/no-code automation tools** (e.g., Adobe Workfront Fusion) and supporting **workflow stability**. * Familiarity with AEM (or similar CMS) and Phrase TMS (or similar) from an **operations and issue-resolution perspective**. * Strong data transformation and analysis skills for **diagnosing workflow errors and improving processes**. * Comfort working within Agile/Scrum; practical experience with Azure DevOps/Jira for **ticket management and bug tracking** is a plus. * Fluent in English (spoken and written). * Experience with AEM multi-locale publishing and technical concepts (metadata, schemas, redirects). * Exposure to API/webhook troubleshooting, OAuth/service accounts, and SSO/permissions models for **integration support**. **Education** * Bachelor’s degree in Marketing, Business, Information Systems, or a related field, or equivalent work experience.