Universal Executive Training

Description

**Header \- External** ------------------------- VP: VPGM South Pacific Region Entity: Veracruz Location type: Cordoba Store **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management, and likewise ensure the best service and sales experience. Accurately and completely record the customer’s visit in the company’s systems to enhance satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum education: Technical degree / Completed high school Preferred education: Incomplete undergraduate degree in communication sciences, administration or related fields; bachelor’s degree in administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum experience: 1 year in customer service and sales areas * Preferred experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions by implementing reasonable accommodations within the workplace.