SUPPORT ENGINEER

Description

Job Summary: We are seeking a Support Engineer to provide technical assistance to customers and distributors, ensuring the proper operation of electronic security systems. Key Highlights: 1. Comprehensive technical support for customers and distributors 2. Maintenance and operational support for CCTV, network, assistance, and telephony systems 3. Active participation in training sessions and procedure implementation **SUPPORT ENGINEER (Electronic Security)** **Requirements:** Education: Engineering or Bachelor's degree in Computer Systems, Electronics, or related field Availability to work on Saturdays if required **Knowledge in:** * Networks and Data * Windows and Mac Operating Systems * Helpdesk * Remote access and assistance * **Main Responsibilities:** * Provide timely support to customers and distributors at branch locations, via telephone, email, and online chat * Ensure proper operation of CCTV, network, assistance, and telephony systems * Understand and apply departmental procedures and manuals, as well as participate in training sessions * Submit weekly reports on inspected equipment and monthly closure reports **We Offer:** * Base Salary: $14,000 Monthly * Productivity Bonus: $4,000 upon meeting target * Grocery Vouchers: $1,400 * Monthly Savings Fund: 10% * Statutory Benefits * Major Medical Expense Insurance for all employees * Life Insurance starting from day one Work Location: Calle 19 Nte. 1602, Zona Sin Asignación de Nombre de Col 24, El Tamborcito, 72094 Heroica Puebla de Zaragoza, Pue. Position Type: Full-time Salary: $14,000.00 per month Benefits: * Savings Fund * Major Medical Expense Insurance * Life Insurance * Grocery Vouchers Work Location: On-site employment