**Position Objective** Provide first-level functional support to clients using Odoo, ensuring proper handling of tickets, inquiries, and requests within contracted SLAs. The consultant will be responsible for tracking, resolving basic functional issues, and escalating complex cases to the senior team or directly to Odoo. Over time, they may participate in functional implementation tasks, developing the necessary skills to become an Odoo consultant. ***Requirements:*** **•** **\*\*Recent graduate or up to 1 year of work experience** **•** **\*\*Suggested fields: Business Administration, Business, Commerce, Industrial Engineering, Commercial Relations, or related areas** **•** **\*\*Affinity with technology and willingness to learn systems at configuration and functional usage level** Desirable knowledge (not mandatory) * Basic spreadsheet skills (Excel/Google Sheets) * Familiarity with digital platforms or enterprise management systems * Basic/intermediate English (technical reading) Technical and soft skills **•** **\*\*Quick learning of Odoo logic and its applications** **•** **\*\*Analysis of business flows and basic administrative processes** **•** **\*\*Clear and effective communication with clients** **•** **\*\*Analytical thinking and functional problem-solving** **•** **\*\*Organization and time management to meet SLAs** **•** **\*\*Customer orientation and service attitude** Responsibilities * Handle support tickets through channels: chat, portal, and email * Resolve functional questions regarding standard Odoo usage * Assist with basic configurations and settings * Document incidents, solutions, and service processes * Escalate bugs or complex issues to the senior team or Odoo * Maintain constant and professional communication with clients * Support initial implementation phases (basic setup, simple data migration, user training) Success indicators (KPIs) * % of tickets resolved on first contact * Average response and resolution time * Customer satisfaction level (NPS/post-support surveys) ***Work Tools*** * **\*\*Odoo (Helpdesk, CRM, knowledge base)** **•** **\*\*Communication channels: email and internal chat** **•** **\*\*Collaborative documentation: Google Workspace** \_ **Growth Path**\_ **•** **\*\*Opportunity to grow into Junior Functional Consultant or Implementation Consultant** **•** **\*\*Progressive participation in Odoo functional implementation projects** **•** **\*\*Access to internal training and Odoo certifications** **•** **\*\*Development in process analysis and business consulting projects** **Work Style** **•** **\*\*Office-based work** **•** **\*\*Constant collaboration with senior consultants and sales team** **•** **\*\*Culture of continuous learning, feedback, and constant improvement** Ideal Profile Recent graduate interested in starting a career in software consulting and support. Curious, self-taught, and adaptable person, willing to continuously train. With interpersonal skills and patience to explain concepts to non-technical clients. With a vision for growth into functional consulting, participating in implementations and Odoo projects. Base salary: $12,000 \- $13,000 monthly GROSS PLUS 100% STATUTORY BENEFITS Job type: Full-time Salary: $12,000\.00 \- $13,000\.00 per month Benefits: * Discounts and preferential pricing * Flexible hours * Option for indefinite contract * Additional vacation days or paid leave Experience: * 2years: 1 year (Mandatory) Work location: On-site job