Indeed
Diabetes Customer Specialist on Phone, 27,000k
Job Summary:
We are seeking diabetes specialists to provide clinically focused customer care and support, assisting throughout the customer journey and resolving issues.
Key Highlights:
1. Clinically focused specialized care and customer support
2. Assistance throughout the customer journey and problem resolution
3. Communication with users abroad
**Infortec Solutions is seeking a Diabetes Customer Specialist on Phone, 27,000k in Italia Providencia – Guadalajara, Jalisco**
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We are looking for diabetes specialists to deliver specialized telephone-based support in English!
If you have experience supporting patients with diabetes and are fluent in English, this is your opportunity:
Work Location: Italia Providencia neighborhood, Adolfo López Mateos Avenue, Guadalajara, Jalisco.
Responsibilities:
As a specialist, you will deliver first-level, clinically focused customer care and support via phone calls, assisting at every stage of the customer journey—including onboarding, issue resolution, and retention of users within our product portfolio—for both type 1 and type 2 diabetes patients.
What We Offer:
Salary: 27,000k
Direct employment with the company
Statutory benefits — social security, vacation, etc.
Enhanced benefits: Grocery vouchers, Savings Fund, Bonus exceeding statutory requirements, SGMM, and more.
100% company-paid training
Working hours: Monday to Friday; weekends off
Service window: 6 AM to 6 PM
Coverage may be required on holidays, nights, and/or weekends due to job responsibilities.
What We Are Looking For:
1–2 years of experience working with type 1 and type 2 diabetes patients in a clinical setting — mandatory.
A clinical degree or university studies in a clinical field is preferred.
Advanced English — spoken and written — as all communication is with users abroad.
Professional certifications (e.g., Medical Assistant, Pharmacy Technician, Home Health Aide, Emergency Medical Technician, Nursing Technician, etc.) are preferred.
Experience with insulin pumps and continuous glucose monitoring systems — preferred.
Experience in virtual or telephone-based clinical support or other relevant settings — additional.
Call center experience — preferred.
Availability to work during scheduled hours; coverage may be required on holidays, nights, and/or weekends due to job responsibilities.
If you are interested and meet the requirements, apply through this channel and we will contact you.
Work Location: Italia Providencia neighborhood, Adolfo López Mateos Avenue, Guadalajara, Jalisco.
Join our new team — submit your application and we’ll reach out to you!
**Desired Education Level:**
Higher education — incomplete
**Desired Experience Level:**
Mid-level
**Departmental Function:**
Customer Service
**Industry:**
Call Centers / Telemarketing
**Skills:**
* call center
* medical care
* Advanced English
*This vacancy originates from the Talenteca.com job board:*
*https://www.talenteca.com/anuncio?j_id=697408de3d00003100b85025&source=indeed*

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