Job Summary: Responsible for customer service, institutional communication, and administrative support, ensuring the proper functioning of the educational institution. Key Highlights: 1. First point of contact and customer service in an educational setting. 2. Key administrative support in academic control and management processes. 3. Multifunctional role involving interaction with students, parents, and staff. PRIMARY OBJECTIVE OF THE POSITION · Serve as the first point of contact for customer service. · Maintain clear communication and provide accurate information about the institution across Preparatory, Vocational Training, and Undergraduate programs. · Support administrative and academic control processes by managing logistics to ensure the institution operates properly. MAIN RESPONSIBILITIES · In-person and telephone customer service for students, parents, guardians, and the general public. · Enrollment management, including document reception, validation, system registration, and follow-up. · Responding to inquiries via email and social media in coordination with the Outreach Department. · Receiving and tracking payment receipts and overdue accounts receivable. · Keeping student files and the database up to date. · Coordinating schedules and booking classrooms and equipment for practical sessions and classes. · Supporting logistics for events, courses, classes, and diploma programs (announcements, invitations, publications, and attendance lists). · Preparing and archiving documentation, files, and administrative reports. · Maintaining communication with teaching staff, administrative personnel, and management. · Ensuring order and professional presentation at the reception area. · Daily cash register closing. REQUIRED QUALIFICATIONS (MANDATORY) · Education: Minimum high school diploma or bachelor’s degree (in Administration, Accounting, Public Relations, or related field). · Minimum experience: 1.5 years in reception and customer service roles (preferably in education). · Gender: Not specified. · Age: 25 to 35 years. · Basic-to-intermediate proficiency in Office (Word, Excel), email, and social media; experience with school management systems. · Excellent spelling and verbal communication skills. · Service-oriented attitude, discretion, and courteous demeanor. · Availability for full-time working hours. DESIRED QUALIFICATIONS · Competencies and Skills · Empathy and customer service orientation. · Organization and time management. · Proactivity and problem-solving ability. · Teamwork and clear communication. · Professional appearance. Employment Type: Full-time Salary: $8,000.00 - $8,500.00 per month Education: * Completed high school (Desirable) Experience: * Office work: 2 years (Desirable) Work Location: On-site employment