Technical Support Engineer

Description

Job Summary: We are seeking a Technical Support Engineer to ensure operational continuity for customers through installation, diagnosis, and maintenance of specialized equipment. Key Highlights: 1. Grow in a dynamic environment with direct impact on operations. 2. Installation, diagnosis, and maintenance of specialized equipment. 3. Provide high-quality technical service that strengthens the brand. **Join our team!** At Avance y Tecnología en Plásticos, we are industry leaders in marketing solutions for the graphic industry, with 26 branches nationwide and a clear vision for expansion. We seek a Technical Support Engineer who wants to grow in a dynamic environment, with direct impact on operations and customer satisfaction. **Job Mission**: Ensure operational continuity for our customers through installation, diagnosis, and maintenance of specialized equipment, delivering high-quality technical service that strengthens trust in our brand. **Requirements to apply**: * Engineering or technical degree in Electronics, Mechatronics, Mechanical Engineering, or related field * Desired experience in maintenance of large-format printing equipment and CNC machines (routers, laser cutters) * Knowledge of technical fault diagnosis (electrical, mechanical) * **Important: Willingness and availability to travel** **Your main responsibilities will include**: * Installation and commissioning of equipment (laser, router, printing, and cutting) * Basic user training on equipment operation * Consultation and use of technical manuals to resolve issues * In-person and telephone technical support and advisory services for customers * On-site and remote diagnosis and resolution of technical faults * Execution of preventive and corrective maintenance **Benefits upon joining us**: * **Attractive bonus scheme: punctuality, attendance, productivity, equipment installation, warranties, maintenance, etc.** * Life insurance * Vehicle insurance * Savings fund * Savings account * Additional year-end bonus days * Vacation advance * Company-provided per diems Salary: $14,066.00 \- $15,824.00 per month Benefits: * Salary increases * Savings account * Option for indefinite-term contract * Life insurance * Additional vacation days or paid leave Workplace: On-site employment