Be part of Soft Restaurant®, a leader in restaurant software in Mexico and Latin America! With over 20 years of experience and expansion across 14 countries, we are looking for passionate individuals who want to join us on this great adventure. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** --------------- * Implementation * Train and provide customer support * Assist in creating training materials, including manuals, guides, and tutorial videos. * Coordinate and conduct online and in-person training sessions. * Evaluate training effectiveness through surveys and knowledge tests. * Stay updated on new software features and incorporate them into training programs. * Provide post-training support to resolve questions and ensure successful software implementation. * Produce monthly reports on training progress and results. * Implement follow-up programs to ensure customer knowledge retention. * Participate in team meetings to discuss improvements in training processes. * Maintain an updated database of trained customers and their competency levels. **What do you need?** ------------------- * Bachelor's degree in Education, Business Administration, Information Technology, or related field * 1\-2 years of experience in training or similar role, preferably in the technology or software sector. * Basic knowledge of training and development techniques. * Familiarity with Learning Management Systems (LMS) software. * Experience using enterprise software. * Knowledge of evaluation techniques and measuring training effectiveness. * Ability to present and teach clearly and effectively. * Skill in creating engaging and effective instructional materials. * Ability to adapt to different learning styles and customer needs. * Strong verbal and written communication skills. * Must have driver's license and be able to drive standard transmission * Conversational English (a plus) **Our benefits** ----------------------- * **Competitive salary through full payroll with 100% IMSS coverage.** * **Statutory benefits from day one (Vacations, Christmas bonus, Profit Sharing, INFONAVIT, FONACOT)** * **Free birthday day off** * **Employee benefits at various business partners** * **Continuous training and development** * **Recreational activities** **Once you register, you will receive an email****with everything needed to upload your CV and other important information. Keep an eye on your inbox—we look forward to hearing from you!** **Soft Restaurant** ------------------- ### **Job Details** **Work Schedule** Full-time **Weekly Hours** 48\.0 **Openings** 1 **Location** Mérida, Yucatán