Hidalgo Team Leaders Job Listings

Customer Experience Sr. Manager64675432672387120

Indeed

Customer Experience Sr. Manager

Apollo.io is the leading go\-to\-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. **Role Summary** ---------------- We are rebuilding how support works at Apollo. Moving from a reactive, ticket\-driven model into a proactive, insight led, AI\-powered customer experience engine. The Customer Experience Senior Manager role plays a central role in that evolution. Expect up to 10 weeks of travel a year to sit with teams, work shoulder to shoulder with partners, and get close to the real customer experience when it matters most. **This leader will own two critical functions:** ### **1\. Knowledge Base Content Team** This team produces and maintains high\-quality customer\-facing and internal knowledge. Content viewed millions of times and used heavily by both humans and AI. The Senior Manager ensures the KB becomes a strategic asset, not a static library. Updated fast, structured for machines, and intuitive for humans. ### **2\. Customer Experience Change Agents** This team is transforming from a traditional QA group into a team of experience investigators. Instead of scoring interactions, they will uncover customer pain patterns across product behavior, AI flows, and human support touchpoints. Their insights will fuel product managers, support leaders, and other stakeholders with validated findings that actually shape change. This role is ideal for someone unapologetically curious, deeply customer obsessed, and energized by building things that did not exist yesterday. You will create clarity where none exists, strengthen young leaders, and establish the frameworks that guide how Apollo learns from customers and designs better experiences. **Key Responsibilities** ------------------------ ### **Strategic Leadership and Vision** * Architect how the CE and KB teams operate moving forward, including workflows, tooling, and success metrics. * Build a unified strategy that positions the KB as a core input to AI accuracy, customer self\-service, and experience design. * Develop the operating model for the Customer Experience Change Agent team, including discovery frameworks, investigation protocols, validation processes, and cross functional feedback loops. ### **Knowledge Base Ownership** * Ensure all product enhancements, releases, and UI or UX changes are rapidly reflected in knowledge articles using a machine first, human clear structure. * Partner closely with Product Managers and Product Marketing Managers to integrate knowledge flows into product development and release cycles. * Maintain rigorous auditing to ensure accuracy, freshness, and findability across internal and customer facing content. * Drive the adoption of AI assisted authoring, auditing, and taxonomy optimization. ### **Customer Experience Change Agents** * Shift the team from compliance QA to experience discovery. Empower analysts to investigate journeys, validate themes, and deliver insights that prompt action. * Build tools, templates, workflows, and training materials that help the team work consistently at a high bar. * Translate observations into clear narratives with data, impact assessment, and recommended next steps. * Enable the team to investigate experience breakdowns across product functionality, AI behaviors, and human interactions, not just support cases. ### **Cross Functional Influence** * Integrate CE insights into Product, Engineering, Enablement, Support Leadership, and other partners to drive measurable improvements. * Influence roadmap priorities through validated customer pain patterns and experience insights. * Establish clear feedback loops that ensure insights lead to action instead of being lost in a backlog. ### **People Leadership and Team Development** * Coach and develop leads, analysts, and writers. Create future leaders while upskilling the team in research, storytelling, content design, and customer empathy. * Model a culture of curiosity, psychological safety, honest reflection, and high accountability. * Teach junior leaders how to lead for the first time and support them as they grow into confident, independent decision makers. * Encourage asking questions, seeking help early, and admitting when things are unclear. Model that behavior yourself. **What Great Looks Like** ------------------------- * You see patterns where others see noise. * You transform ambiguous problems into clear, repeatable systems. * You tell the truth early, ask for help before you are underwater, and coach others to do the same. * You build teams that feel safe, encouraged, and challenged. * You push for better customer experiences not because it is your job, but because it bugs you when something is off. **Qualifications** ------------------ * **5 or more years in customer experience, content, operations, or insights roles.** * **5 or more years** **leading** **managers, leads, or high performing ICs.** * Experience building or evolving teams through change, ambiguity, or rapid scaling. * Strong partnership record with Product, PMM, Engineering, or Enablement. * Is AI focused and on the journey to becoming a master of the craft. How can we use AI insights to power humans to drive change? * Exceptional written and verbal clarity. You make the complex simple. * Comfortable designing frameworks and systems from scratch. * Deep curiosity about the why behind customer behavior and experience problems. ### **We are AI Native** Apollo.io is an AI\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. ### **Why You’ll Love Working at Apollo** At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. We encourage **bold ideas and courageous action**, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Senior Presentation Designer, Creative Services64537081613697121

Indeed

Senior Presentation Designer, Creative Services

**WHAT MAKES US A GREAT PLACE TO WORK** We are proud to be consistently recognized as one of the world’s best places to work. We are currently the \#1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009\. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. **WHO YOU’LL WORK WITH** You’ll be part of Bain’s global Creative Services team—a group of expert designers that transforms complex ideas into powerful visual communications. Our team supports internal stakeholders and client teams around the world with high\-impact presentation design, storytelling, and data visualization. You’ll collaborate closely with business leaders, content owners, and other designers to deliver work that drives clarity, insight, and engagement. **WHERE YOU’LL FIT WITHIN THE TEAM** As a Senior Designer, you’ll play a key role in leading projects, overseeing creative execution, and coaching junior designers. You’ll bring structure, visual clarity, and strategic design thinking to high\-stakes client deliverables—ensuring all outputs meet the highest quality standards. This is a senior individual contributor role designed for experienced designers who are ready to lead cross\-functional design projects without direct people management responsibilities. **WHAT YOU’LL DO** * Design high\-quality, fast\-turnaround presentations and visual content in line with Bain and client brand standards * Guide layout, storytelling, and visual structure across a variety of print and digital design deliverables * Serve as a key design partner on high\-visibility projects—translating stakeholder feedback into creative, effective design solutions * Oversee project timelines and priorities, coordinating with multiple designers to ensure cohesive execution * Provide coaching and feedback to more junior team members, supporting their development and contributing to team excellence * Actively model inclusive behaviors and a team\-first mindset, contributing to a positive, collaborative culture **ABOUT YOU** **Must Have** * 5\+ years of experience in a design\-focused role, ideally within a corporate or consulting environment * Strong portfolio showcasing business presentations, data visualization, and compelling visual storytelling across formats * Expert\-level proficiency in Microsoft Office (PowerPoint, Word, Excel) and Adobe Creative Suite * Ability to independently manage design streams within complex projects, including stakeholder management and creative oversight * Proven ability to coach others and support collaborative, high\-quality outcomes * Fluent in English (written and spoken) * Bachelor's degree or equivalent experience in design, communications, or a related field **Nice to Have** * Experience mentoring or overseeing junior designers (formally or informally) * Experience leading creative streams or small project teams

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Indeed

Sr. HRBP (m/f/d)

**City:** Mexico City **Department:** Human Resources **Recruiter:** Olami RiveraAt Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech\-driven approach to making travel more accessible, sustainable, and affordable. We are looking for a **Sr. HRBP (m/f/d)** to join our team in Mexico City. In this role, you will act as a strategic HR Business Partner, bringing strong expertise in organizational culture, organizational development, payroll management, compliance, union relations, and HR best practices. You will play a key role in aligning people strategies with business goals, fostering a positive workplace culture, and ensuring effective HR operations across the organization. ### **About the Role** * Partner with business leaders to align HR strategies with organizational goals, driving talent development, employee engagement, and a strong workplace culture. * Oversee and manage weekly payroll processing in coordination with Finance and external vendors. * Monitor and manage time and attendance systems, ensuring data accuracy and compliance with labor laws. * Maintain up\-to\-date knowledge of Mexican labor laws and ensure company policies reflect current regulations. * Support labor authority inspections and conduct location audits to ensure compliance. * Act as a liaison with labor unions, supporting negotiations and maintaining positive relationships. * Collaborate with legal counsel on employment law matters, investigations, and risk mitigation. * Manage employee relations cases, conduct thorough investigations, and recommend resolutions. * Lead onboarding and offboarding processes * Support shop floor discipline and coach managers on performance and conduct issues. * Participate in risk assessments and compliance surveys, identifying and addressing potential issues. ### **About You** * Bachelor’s degree in Business Administration, Psychology, or related field. * 5\+ years of HR experience, on a similar role. * Strong knowledge of Mexican labor law and IMSS, INFONAVIT, and STPS regulations. * Experience with payroll systems, HRIS, and time tracking tools. * Excellent interpersonal and conflict resolution skills. * Preferable supporting unionized environments * Fluent in English **We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!** **What We Offer** * **Travel perks**: 12 free Flix vouchers \+ 12 discount vouchers for friends \& family. * **Work from (M)Anywhere**: Depending on your role, work from another location for up to 60 days per year. * **Hybrid work model**: We are an office\-first company, but we offer flexibility to balance work and life. * **Wellbeing support**: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. * **Learning \& Development**: Take advantage of language classes, training courses, and expert\-led sessions to grow your skills. * **Mentoring Program**: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, **Why Join Flix?** At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture \- giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Sales Development Representative (Mexico City)64296502917249123

Indeed

Sales Development Representative (Mexico City)

Effective Date: Now Location:Mexico City ***About AODocs*** AODocs is a software company created in 2012 that makes a Content Services SaaS platform. It is included by Gartner (in its Magic Quadrant) and Forrester (in its Wave) as one of the top and most innovative players in the content services space, in a market populated by legacy on\-premises competitors like IBM FileNet, Documentum, and OpenText that are approaching end of life. Many customers of these legacy products are looking to replace them with a modern SaaS solution like AODocs. Our product is used by large organizations such as Google, Veolia or Colgate to control their critical documents, protecting them against costly human errors while accelerating key business processes. Our client’s main use cases are document control for large engineering projects, standard operating procedures, quality management, consulting and audit reports, and more generally, all business processes involving important documents in professional services, healthcare, HR, procurement, legal, and more. The generative AI wave represents an important opportunity for AODocs, as more and more companies realize that AI assistants cannot work on messy information. AODocs’ ability to control documents and their versions, can be used to ensure AI assistants only work on the right, validated content, thus allowing AODocs to benefit from the AI market traction. Our team of 130 is composed of highly motivated and competent people. We believe that good ideas can come from anyone, regardless of their formal job role. **Why join our team** * Are you ready to sell the technologies in the market such as Machine Learning and AI? Working with Google and other AODOcs partners and ISV on setting up strategies for outbound campaigns. * You will have a great career path: from SDR to Enterprise Sales Rep to Account Executive/Account Management. Our team offers a variety of jobs and a lot of flexibility between them. And as you grow in experience and expertise, you will learn new things every day. **The Role** As a Sales Development Representative (SDR), you’ll be responsible for supporting AODocs’s growth strategy. This is an opportunity to use your skills to help shape our future as leader in the Document Management System space. You will play an essential role in creating market awareness, identifying prospective customers, qualifying leads, and generating new business for the company. **What you will do** * Help generate new business and pipeline through inbound and outbound activities * Working closely with your manager and sales executives to track meeting success rate and outcomes * Reaching out to provided outbound leads and scheduling meetings for Account Executives * Communicating and collaborating with team members on best practices and processes * Innovating and testing creative ways to gain access and trust with prospective customers **Who you are** * Your go\-getter mentality is one of your superpowers. You are an outside\-of\-the\-box thinker and love to proactively test new and creative approaches. * You have a strong work ethic and competitive mindset. You bring energy and hunger in a way that motivates those around you to tackle tough problems, together. * You are familiar with sales and marketing solutions to support all aspects of a modern approach to generating qualified meetings – Salesforce, Apollo, LinkedIn Sales Navigator, Hubspot, ZoomInfo, etc. * Motivated by meeting and exceeding targets and goals * Prior experience in similar positions in a SaaS company is not required but is a plus * Comfortable working remotely, and a strong believer in individual accountability * Intellectually curious and looking to develop and grow your sales and persuasion skills * A desire to have a career in sales * Experience with persuasion and objection handling * Strong written and verbal communication skills in English

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary